9.2
Exceptional
From 70 reviews
Cleanliness

9.2

Room Comfort

9.0

Traveler Reviews M/W HOTEL

Number of reviews per page
20
40
Top reviews
Cheng-Han
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great property and location. Easy access to the garden, train/subway and walking distance to all shopping area in Shinjuku. Highly recommend for all travelers. Just note, no elevator to 5F. The stairs with heavy luggage was a work out. Again, highly recommended!
Anders
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great room with space for 2 adults and 4 kids. Clean room with good amenities. Only downside was being in the first floor room with entry from the common foyer. Drunken guests talking loudly outside the door at 2am and 3am was annoying, but not the hotel’s fault. Note that the hotel is a 5 minute walk from the Shinjuku-Gyoemmae metro station and a 20 minute walk from the main Shinjuku station.
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Masato
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean, good location, and spacious! Was a great stay!
Trevor
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Location was good, enjoyed the stay. The place could use a little TLC, lots of peeling paint that kind of made it feel run down a bit.
Jenny
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Absolutely cannot fit 7 people, poorly described
Le
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Big space and household items for family, and nice washroom. Good location and quiet place.
Patrick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Quiet area with some nearby convenience stores and restaurants. Everywhere we tried was excellent and very affordable. There are steep stairs leading up to the front door so keep that in mind if you have heavy baggage. There is a small elevator, enough space for 2/3 people or some b ch steep stairs. Our room was very generously sized with a fully equipped kitchen with dishes, pots and some other cookware. The living room was larger than expected with a table for dining and separate area with two beds and sliding doors for sleeping. There is also a bathroom with a small shower, toilet, and combo washer/dryer that we used several times. The room was perfect for our needs with lots of room to spread out for our family of four and about a seven minute walk from Shinjuku-goyemmae station which we used to get everywhere. Also about seven minutes from a Yamato Transport station we used to ship our baggage to the next destination!
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Philip
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

First of all, the place was spotless and massive in Japan standard! It was definitely a great place for a family to stay as has 2 room that have closed sliding door and a large eating in living room. Comes with laundry so you don’t have to overpack and come with full kitchen utility for those late night snacking. The only downside is staircase. There there is a long flight of stairs going into the building which is a little steeper than usual.
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Souveniranti
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Our family of five had a wonderful stay on level one. The accommodation was very pleasant, and we loved the comfortable beds and modern bathroom. The location was fantastic, offering a quiet neighborhood feel with plenty of shops and eateries nearby, yet perfectly close to major hubs like Shinjuku and Shibuya. With trains and the subway just a short walk away, getting around was incredibly easy. We would happily stay again!!
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gilbert
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Unique building design and walkable to Shinjuku area. Place is clean and nicr
Yanmei
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The property has a bigger place and we like there are two separate bedrooms, a small relaxing area and kitchen. Unfortunately the dryer didn’t work at all and we had to air dry the clothes every day. Since there were not enough hangers we had to lay the clothes on the chairs and tables, which was really difficult for us. We tried to communicate with the management but it took days to get back to us and we were about to leave so we just gave up.
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YU
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We, a family 5 with 7 & 10 yrs old girls, stayed here for 4 nights. The room was clean; all mentioned amenities were available. The walkable distance to Station made our trip possible. Our flight was at 6PM, we tried to communicate with hotel owner and cleaner to extend us from 10AM to 12AM. After their discussion, we were given the extra 2 hours to stay with no cost. This meant a lot to us. We really appreciated their consideration and generosity! I will recommend this stay in Tokyo!
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Beautiful property with everything you need. We had a great time and zero reason to complain. Looks exactly like in the photos. Highly recommend!
Sonny
icon-Leisure
Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Nice property … was in quiet block but not too far to walk to anything you wanted to see. I’d stay there again !
Christine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Perfect home for family of 5 (4 adults, 1 teenager) for 8 days in central Tokyo. Loved 3 separate bedrooms with solid doors, lounge area, kitchen, bathroom (with high & large shower), all in 1 apartment, still in the Japanese style + washer/dryer & a balcony with clothesline option (we only took 1 x 7kg carry-on each for this Summer holiday) + firm yet comfortable beds in 2 Bedrooms + 3 convenience stores 2 mins walk for easy, nutritious, filling meals + free, already set up Netflix. Not so keen on occasional upstairs neighbours' noise (because apartment was usually so quiet) & Bed 3's futons on timber floor (not Tatami mats) were a little hard. MW Hotel's communication was wonderful! Proactive, responsive, friendly, helpful & perfect English. Our request (via Wotif App Messages section) on Saturday morning for Bed 3's missing blackout curtains resulted in them being in place by Sunday early afternoon! Check in and check out were seamless.
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Larry
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Okay we liked it once we got to it. No elevator access to fourth and fifth floor. That and figuring out the washer dryer with no help Sheet was our major complaints. Wasn’t the most convenient location to eat, shop or navigate transportation. After staying at three other hotels in Tokyo as we kept passing through Japan we’d wish it was in different location. Bathroom was very nice.
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Kristen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Great location near the National Garden and many restaurants.
Ashley Hyunjung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Extremely clean and very spacious. Great location as well. I would love to come back:)
Elayne
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

A bit more of a traditional room with comfortable beds.
Bryant
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The room was nice and very comfortable, however there is nowhere to put the trash once it’s full, the check in process was terrible, we were waiting almost an hour for someone to help us and it was all virtual, there is no one in person at the property. Probably would not stay here again.
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