Dear Ms. Ni, Thank you very much for staying at OPA Hotel! We are delighted to hear that you were satisfied with the cleanliness of your room, the facilities, and the service at the reception desk. Your compliments are a great encouragement to OPA Hotel. We will continue to strive to provide you with an even more comfortable and friendly stay. We hope to welcome you back again. Thank you again. The OPA Hotel Team

Dear Ms Hang, Thank you for sharing your opinion. We apologize for the experience that was not as expected, especially regarding the lack of elevator and room quality. The hotel will take your comments into consideration and consider improving in the future to serve you better. We look forward to welcoming you again. Best Regards Opa Hotel