The hotel was in the heart of the city therefore quick access to everything. It had a quaint atmosphere that was appealing.

Good location, clean and good breakfast. Didn’t love our window that looked into the elevator shaft.

Everything seemed run down, lots of where and tear. The staff were really helpful but overall we were disappointed.

Good location, rooms a bit outdated but location is close to most things, doesn’t reflect 4 star

nice

The breakfast was tasty (get an omelet made for you) and the rooms were quiet and dark. Well, dark except for some LEDs which I wish they would cover, but overall it was great

Staff were mostly helpful and friendly. Family room for 3 was a little small, with little space for 2 big luggage. Room was clean and bed comfortable. I did not like the water pressure of my room - too low. Soundproofing was poor, you cna hear every opening of doors and convos outside the room. Breakfast was a small spread but sufficient for a hearty meal. Staff at breakfast were polite and helpful. I still rated four stars for the very good location - Old Quarter. Minutes away from Beer Street, night market, shopping streets.

Clean hotel but can improve on the breakfast options.

Staff were very nice. Breakfast was 100 % superb! Plenty of varieties to choose from. It’s also walkable to Moana Sapa and dinings. This hotel has a magnificent view of the panoramic mountain and clouds. And the most of all I like in my surprise? Staffs were surprised that my family and I handed them a tip! One of them even approached me and asked what was it for. 😂 I won’t hesitate to book there again.

S

Max is a good hotel manager. He try his best to help us arrange day trip, and taxi transfer to airport. We had an enjoyable trip overall. Thank you max and his brother. We appreciate it.

Central location to walk everywhere. Area is not clean lots of garbage on the street. Overall it was good experience

Location is good, close to old quarters and activities. Staffs are wonderful and ready to help. Needed to fix tv n plumbings immediately...

Satisfactory

Walkable to shopping area

They have construction going on the property. The elevator wasn't workong all the time. They have water problem. The dust and the noise was too much .

Was in Vietnam for about less than a week, luckily enough to come across this gem in the middle of old quarter. The employees are very friendly and they helped a lot with my journey in Hanoi!! The location is perfect to get whatever you need and they also offer tour packages...everything in one place. I enjoyed my time staying, will be coming back soon

Well located and clean. The staff went above and beyond to help me with a couple of enquiries they really were marvelous. Max, the tour operator helped me a lot making some tours along my stay. He had wide knowledge of any kind of tours you are looking for. Highly recommend Ha Long Bay and Hanoi city tour.

The receptionists (Max and his team) were very helpful. The room was comfortable and clean. The location was very good, quite near the lake and the spotlights of the city.

The hotel was pretty nice and cozy. The housekeepers did their best to make the room clean everyday.I went out early in the morning and when I come back in the afternoon all corners were clean. Other staffs were helpful. The location was perfect, with easy access to all the major attractions in the city.