Swiss-Belexpress Cideng

Explore Swiss-Belexpress Cideng
9.2
Exceptional
From 574 reviews
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Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.1

People often mention about Swiss-Belexpress Cideng
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Staff Friendliness (81)
Bedroom (77)
Bathroom (76)
Ambiance (73)
Distance to City Center (69)
Room Space (68)
Hotel Area (64)
Accessibility (58)
Wifi (58)
Check-in/out Time (55)
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Traveler Reviews Swiss-Belexpress Cideng

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40
Customer reviews
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
First time here is really good. Stayed with friends and there was a promo. Ambiance/Facilities: Clean room, good lighting 👌🏻, bathroom is really good there is a hairdryer ☝🏻. Food: Honestly, I didn't try it because I booked a room without breakfast. Staff Assistance: The reception staff are really friendly love🫶🏻. Highlights: Close to everywhere because it's in the central area. Price: The price for a deluxe queen bed is still affordable and with the added promo it's worth it. Location: Near the 24-hour junk food area so if you're hungry in the middle of the night, you can just go downstairs.
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Dekki P.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 day(s) ago
The room was fairly clean, but the only problem was the bathroom. There was a cable lock next to the door (no idea what it was for), making it difficult to open and close. The cable bumped and the hairdryer fell onto a glass, breaking it. I had to pay Rp 50,000 for the refund. The shower was slippery and there was standing water. It was very uncomfortable.
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Accommodation's Reply
21 Sep 2026
Dear Desi P., thank you very much for sharing your valuable experience and detailed feedback. We sincerely apologize for the inconvenience caused, especially regarding the condition of the toilet, the steel cable lock blocking the door, the slippery floor, and the puddle. We also sincerely apologize for the incident where the hairdryer fell and broke the glass. We will promptly forward your feedback, including the safety and convenience of the toilet, to the relevant departments and consider it. Your valuable feedback is essential for improving our facilities and services. We will do our best to provide you with a more comfortable experience on your next visit. Thank you. Swiss Belexpress Chiden
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I really liked it here. I was planning on spending the weekend and I was really satisfied. The breakfast was also really good, with a wide variety of dishes and delicious food.
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Accommodation's Reply
17 Sep 2026
Dear valued guest, Thank you very much for your positive review. We are delighted that you enjoyed your weekend stay at Swiss-Belexpress Cideng, especially the delicious and varied breakfast. We greatly appreciate your compliments and hope to welcome you back for another relaxing stay with us. Sincerely, Swiss-Belexpress Cideng
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A***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This hotel is a good choice and easy to access.
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L***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is clean, comfortable, the breakfast is quite varied and delicious.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable and quiet. Highly recommended.
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V***a
icon-Business
Business
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9.4
/10
Reviewed 5 week(s) ago
The service is 5-star, and the staff are all very nice. I have no regrets and will definitely come back here again.
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1 people find it helpful
Accommodation's Reply
24 Aug 2026
Dear Valued Customer, Thank you very much for your positive review and appreciation of our service. We are delighted to hear that you were satisfied with the friendliness and service of all our staff at Swiss-Belexpress Cideng. We are very pleased that you did not regret choosing our service and plan to return again. Your satisfaction motivates our entire team to continue striving to provide the best service. We look forward to welcoming you again at Swiss-Belexpress Cideng! 😊 Sincerely, The Management Team, Swiss-Belexpress Cideng
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Tan L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
comfortable... can sleep soundly. like in your own room
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Accommodation's Reply
24 Aug 2026
Dear Ms./Mrs. Tan L., Thank you for taking the time to share your experience staying at Swiss-Belexpress Cideng. We are delighted to hear that you felt comfortable and fully relaxed during your stay. We especially appreciate your comment that the atmosphere in your room made you feel like you were in your own private room. Guest comfort is our top priority, and your compliment motivates our entire team to strive to provide the best possible experience for all our guests. We hope to welcome you back to Swiss-Belexpress Cideng again. Sincerely, The Management Team, Swiss-Belexpress Cideng
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Improved staff friendliness
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for your feedback. We apologize if the friendliness and service of our staff did not fully meet your expectations. This feedback will be used in our evaluation to further improve the quality of our service, especially in terms of friendliness and warm service to all guests. We appreciate your feedback and hope to provide you with a better experience on your next visit. Sincerely, The Management Team, Swiss-Belexpress Cideng
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Overall, it was okay, no issues. Room requests and check-in were made easy. The only thing I noticed was that the bath towels needed to be replaced. They were clean but very worn.
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1 people find it helpful
Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Swiss-Belexpress Cideng. We are pleased to hear that overall you were comfortable and that the check-in and room request process went smoothly. We regret the condition of one of the towels, which was unsuitable despite being clean. We will forward this feedback to the relevant team for evaluation to ensure that the quality and condition of bedding are always maintained. Thank you for your attention and suggestion. We hope to serve you even better on your next stay. Sincerely, The Management Team, Swiss-Belexpress Cideng
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The room was comfortable, but it lacked soundproofing. If someone opened the front door, it could be heard inside. Voices from outside the room could still be heard inside.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Swiss-Belexpress Cideng. We are delighted to hear that you enjoyed your stay with us and apologize for any inconvenience you may have experienced due to the noise from the hallway that was still audible in your room. Your feedback is invaluable and will be forwarded to the relevant team to evaluate and improve the comfort of all our guests in the future. Thank you for your trust in Swiss-Belexpress Cideng. We hope to welcome you back again and provide you with an even better experience on your next stay. Sincerely, The Management Team, Swiss-Belexpress Cideng
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Elva G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good food, clean room, got a bonus drink.
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Accommodation's Reply
24 Aug 2026
Dear Ms. Elva G., Thank you for taking the time to write a positive review about your stay at Swiss-BéletÉExtraCenter Siden. We are delighted to hear that you enjoyed the food, were satisfied with the cleanliness of your room, and enjoyed the complimentary drinks we provided. Your compliments mean a lot to us and encourage us to continue striving for excellent service and creating memorable guest experiences. We hope to welcome you back to Swiss-BéletÉExtraCenter Siden again. Sincerely, The Management Team, Swiss-BéletÉExtraCenter Siden
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Selfi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly, the rooms are very clean, and it's not far if you want to go anywhere.
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Accommodation's Reply
24 Aug 2026
Dear Ms. Selfie S., Thank you for taking the time to write a positive review about your stay at Swiss-BeleX Express Siden. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the hotel's excellent location, making it convenient to travel to various places in Jakarta. Your compliments mean a lot to us and encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Swiss-BeleX Express Siden on your next visit. Sincerely, The Management Team, Swiss-BeleX Express Siden
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was a comfortable stay with two children. The staff is friendly. It's close to downtown Jakarta.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guests, Thank you for taking the time to share your experience staying at Swiss-BeleExpress Siden. We are delighted to hear that you and your family felt comfortable during your stay and were impressed with our service and hospitality. We hope that our excellent location and proximity to Jakarta city center facilitated your travels. Thank you for choosing Swiss-BeleExpress Siden, and we look forward to welcoming you and your family back on your next visit. Sincerely, The Management Team, Swiss-BeleExpress Siden
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Strategic location and easy to go anywhere.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Swiss-BeleExpress Siden. We are delighted to hear that you were satisfied with our hotel's excellent location and convenient access to various attractions in Jakarta. Your compliments mean a great deal to us and motivate us to continue providing the best comfort and service to all our guests. We look forward to welcoming you back to Swiss-BeleExpress Siden on your next visit. Sincerely, The Management Team, Swiss-BeleExpress Siden
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OTONG W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and helpful. The hotel is easily accessible.
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Accommodation's Reply
21 Jul 2026
Dear Ms./Mrs. Otong W., Thank you for taking the time to share your experience staying at Swiss-BéletéExtraCenter Siden. We greatly appreciate your appreciation of the friendliness and responsiveness of our staff, as well as the convenient location of the hotel. Such positive reviews are an encouragement to our entire team to provide the best possible service to all our guests. We hope to welcome you back to Swiss-BéletéExtraCenter Siden on your next visit. Sincerely, Swiss-BéletéExtraCenter Siden
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Snacks in the lobby are cheap and delicious ❤️👍
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for your positive review of Swiss-Belexpress Cideng. We are delighted to hear that you enjoyed the snacks available in the lobby, which were both affordable and delicious. Your compliments motivate us to continue providing the best products and services to all our guests. We hope to welcome you back soon for another memorable stay. Sincerely, Swiss-Belexpress Cideng
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Tony P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
It is a very nice hotel and the surrounding is great.
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Accommodation's Reply
21 Jul 2026
Dear Mr. Tony P, Thank you for your kind review and for choosing Swiss-Belexpress Cideng. We are delighted to know that you enjoyed your stay and appreciated both our hotel and its surrounding area. Your positive feedback is truly encouraging and motivates our team to continue delivering excellent service and a comfortable experience for all our guests. We look forward to welcoming you back to Swiss-Belexpress Cideng on your next visit. Warm regards, Swiss-Belexpress Cideng
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
A two-night stay here is highly recommended. The room was clean and tidy. The Wi-Fi was fast, and the restaurant was quite spacious with a decent selection of delicious food. It's close to the city center, Gambir Station, and Central Park Mall. There are also plenty of culinary options around the hotel. The service in the lobby was very friendly. I'd definitely return here if I were in Jakarta again.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Swiss-Belexpress Cideng. We are delighted to hear that your room was comfortable. Furthermore, we appreciate your feedback regarding the variety and taste of our food. This feedback is invaluable and will be forwarded to the relevant team to be used in evaluating and improving the quality and variety of our breakfast menu. We hope to welcome you back to Swiss-Belexpress Cideng again and provide you with an even better experience on your next stay. Sincerely, Swiss-Belexpress Cideng
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
We checked in a bit late, but the staff was responsive and accommodating. The room was comfortable and close to the city center.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Swiss-Belexpress Cideng. We are delighted to hear that your room was comfortable, and we appreciate your feedback regarding the variety and taste of our food. This feedback is invaluable and will be forwarded to the relevant team to be used in evaluating and improving the quality and variety of our breakfast menu. We hope to welcome you back to Swiss-Belexpress Cideng again and provide you with an even better experience next time. Sincerely, Swiss-Belexpress Cideng
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Number of reviews per page
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