Overall Ratings & Reviews Castle And Ball by Greene King Inns

Fantastic location. The hotel is in much need of a make over and a deep clean. The beds were extremely uncomfortable and the walls dirty. The staff were however really friendly and helpful.

I stay there a lot when flying into or out of Heathrow. It's very convenient. The staff are always nice and parking is good and central. Then of course, it's super convenient for the prehistoric stone circle at Avebury and also a good place for Stonehenge. If you want a modern place, this isn't for you, but if you don't mind things being 17th Century,maybe it is.

All of the staff I encountered were very friendly, helpful and professional, especially the evening waitress who was very observant, responding within seconds if I looked at her for something. Food was good too, including the veggie options and good value for money & the bar man knew his wines. It was a little worn around the edges, but it is a 300 year old building so it's like slipping on your old comfy slippers!

We enjoyed a very good stopover on the way back from Cornwall at the Castle and Ball. It has all the character of an historic inn, though this does mean there are quite a lot of steps and stairs and creaky floorboards, but the receptionist was quick to offer us help with our luggage and in fact we found our room very quiet (we were at the back, so not overlooking the High Street) as well as clean and spacious. General decor and condition ( carpets etc) not the most swish or up to date, but we prefer character to the bland sameness of chain hotels. We enjoyed our evening meal which is from the same Greene King menu we have experienced elsewhere, but offers a good choice of dishes at reasonable cost, and the clever idea of mini- desserts if you don't want a whole large one at the end of your meal . Parking was easy behind the hotel, and free to residents on registration at Reception. Marlborough is a lovely old town, prosperous, with some good shops along the High Street. World Heritage site, Avebury, is a short drive away. Thoroughly recommended.

Superb customer service at reception. This made all the difference & will ensure I stay again. A1*****

Very tired, it's ok for a night stay, beds comfortable and clean.

An old inn that has been fitted out for modern times. Nothing especial with helpful and pleasant staff in a wlecoming environment

It was fine. Nice big room which was clean. Comfortable bed.

Hotel is a bit tired,furniture is shabby chic without the chic,bed was comfortable,enjoyed the bath,room was clean..Breakfast was good,Great position in the town easy to find great parking.

We felt the pub was old and quirky! The floor boards squeaked in the bedroom, waking partner when visiting the loo in the night! The bathroom was very tied and we felt it needed a thorough deep clean or a modern update. The beds were exceptionally comfortable.

Lovely staff and a really pleasant 2 night stay. We will be back!

Efficient helpful staff. Busy pub/restaurant with nice atmosphere. Great breakfast with good selection and range of cooked options. Room at the back overlooking the car park was quiet and perfectly adequate for my couple of nights stay. Marlborough was a lovely town for a quick walk round with a few independent shops and cafes.

Great central location and historical buildings...that did mean creaking of floorboards and those above, but no issues when sleeping 😴. Bar and reception staff great and Wendy was an expert on running routes.

The cooked breakfast was disappointing. Cold avocado, toast made soggy by inadequately drained poached egg water. Runny egg white. Vegetarian sausage dried out and inedible. Lack of cutlery - no butter knives or teaspoons.

A comfortable, large room with a nice bathroom including shower and bath. A quiet location on the attractive Marlborough High Street with very helpful and friendly staff.

The Castle and Ball provides unpretentious and uncomplicated accommodation. My room was large but not particularly clean, the lamps flickered, there was a rim of scum around the bath and detritus from previous guests behind the table. It was noisy (expected being over a pub). Upsides were pleasant service, easy to get in and out and good food.

Mostly unspoilt by refurbishment, full of character, lovely large proportion Georgian rooms and very friendly.

I will say it was a busy weekend when we stayed, so perhaps this room is often unused? The room itself needed some attention. Corner chunk of bedside table laminate was missing exposing underlying wood which could result in harm to clothing or skin; The edges of the bath where it meets the walls, and the area around the shower where fixed to the wall, all need a good clean. No such issue with the sink areas or the rest of the room; The hot water for the bath initially ran a bit grey, again I think lack of use, but cleared. Section of wallpaper near the built in wardrobe coming away, perhaps from an old leak?? But no actual dampness or fustiness. Good selection of tea bags/ coffe sachets in the room. As the room was off around the back (loads of stairs) it was quieter maybe than rooms directly above the bar areas - same as most old pubs & inns. On-site staff were excellent. 'Housekeeping' will knock at your door in the morning if you're staying more than 1 night, so if you're not going down for breakfast, or going out, be aware. Booking system. Weird. Booked via hotels.com, their email said there's no reception desk at the hotel, but there is. If you want to eat at this hotel, reserve a table as the food is excellent. One of the few places in Marlborough with it's own car park - provide vehicle reg when arrive. That's it I think!

Pre Christmas stay to meet family half way. Room was fine, but no hooks to hang coats up. Bar and restaurant service was good, even though it was very busy with Christmas works meals. Shout out to our waiter Toby for the excellent service.

Great position on the night street and a bed but very tired