I booked a room with a balcony, but due to the hotel owner's arrangement, we were moved to the 1st floor, without a balcony. Another problem is that the hotel requires us to check in 1 day in advance, while I booked a room on the same day, so how could I do that? It was my fault for not reading the rules carefully before booking, but the slow and superficial response made us lose a lot of time and miss our own schedule, even if there is no receptionist, you should still pay attention to your phone a little. Still waiting for the hotel owner to refund the room difference...