Cozrum Homes - Spring Residence

Explore Cozrum Homes - Spring Residence
8.4
Very Good
From 87 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.3

Meal

8.2

Location

8.4

Service and Facilites

8.2

People often mention about Cozrum Homes - Spring Residence
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Accessibility (4)
Room Space (4)
Staff Friendliness (3)
Check-in/out Time (3)
Ambiance (3)
Soundproof (3)
Distance to City Center (2)
Surroundings (2)
Wifi (2)
Activity Option (2)
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Traveler Reviews Cozrum Homes - Spring Residence

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Customer reviews
Verified Traveler
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8.4
/10
Reviewed 5 week(s) ago
The room was clean but lacked toilet paper. I suggest the hotel pay more attention to this next time.
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3 people find it helpful
Verified Traveler
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6.3
/10
Reviewed 6 week(s) ago
The bathroom had a bad smell. It made for a bad experience during my trip. Wi-Fi is bad too. It was disconnected while I was in a meeting. I think I will not recommend this place to my friends.
1 people find it helpful
V***ũ
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6.5
/10
Reviewed 6 week(s) ago
The soundproofing in the rooms was terrible. We came to relax, but the cleaning staff were so noisy we couldn't get any rest.
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Hân N.
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6.1
/10
Reviewed 9 week(s) ago
The reception staff were very rude. Our group had informed them in advance that we would be dropping off our luggage early, around 4-5 am. The hotel agreed, but when we arrived and called, no one answered, no doorbell rang, and no one came out. We returned at 8 am and rang the doorbell again, but still got no response.
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1 people find it helpful
Verified Traveler
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6.0
/10
Reviewed 10 week(s) ago
Decent, not so good. The soundproofing was too bad; too too bad. You can hear almost everything from other rooms, even from upstairs or on the same floor. You can hear the whole story when the staff chit-chat in another room while cleaning. You can even hear sounds from the street when closing all doors and windows. The staff were friendly though. The location is good, easy to go out for food and entertainment.
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1 people find it helpful
Xingxing
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10.0
/10
Reviewed 12 week(s) ago
The room was clean and okay. There are many restaurants and cafes nearby.
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Le Thi N.
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10.0
/10
Reviewed 14 week(s) ago
The room was clean, and if I dropped my room key while out and about, they compensated me 150k VND for a new key, which was also fine.
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3 people find it helpful
N***n
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Transit
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8.8
/10
Reviewed 15 week(s) ago
The hotel should provide disposable toothpaste or toothbrushes. The beds and toilets weren't cleaned very well.
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2 people find it helpful
N***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 25 week(s) ago
I booked a room at the hotel and had a note that I would check in at 11pm due to a late flight, but while on the plane, the hotel could not contact me and arbitrarily canceled my room. I was not able to check in at midnight and had to stay in another room because the hotel had extra rooms for 1 night. The next day, there were no more rooms and I had to book another place. Neither the app nor the hotel supported me and the hotel's call center had a very unpleasant attitude.
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2 people find it helpful
T***h
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Staycation
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5.0
/10
Reviewed 26 week(s) ago
The staff made things difficult for customers, did not solve customers' problems, looked down on customers, had a bad attitude, very upset about the trip, told the hotel that the room did not need to be cleaned but still entered the room and searched our belongings without permission, when it was time to leave they found an excuse to fine me, asked me to pay 1.1 million for damaging the chair and smoking in the room but the chair was already damaged and there was no smoking in the room, forced me to pay because I did not have proof that the chair was damaged before, I think this hotel's 1 star is too high, it should be 0.5 stars
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3 people find it helpful
N***n
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10.0
/10
Reviewed 28 week(s) ago
Good staff happygsjsjjnmbb
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5 people find it helpful
NGUYEN T. T. H.
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10.0
/10
Reviewed 31 week(s) ago
Good place, airy, spacious. Fully equipped
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5 people find it helpful
N***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
The housekeeper here has a very unpleasant attitude towards guests, not welcoming, when guests ask, they are silent and do not answer, the hotel service is good but the attitude of the staff feels like being looked down upon
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7 people find it helpful
C***U
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Staycation
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9.7
/10
Reviewed 32 week(s) ago
I checked in late but the staff here were nice and the room was clean. Overall it was ok everyone.
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3 people find it helpful
Trang
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8.8
/10
Reviewed 36 week(s) ago
Small room, moving around, arranging furniture is a bit inconvenient. But the room is fully equipped, the sewer smells a bit.
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5 people find it helpful
T***h
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Business
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8.2
/10
Reviewed 37 week(s) ago
clean room. no full length mirror in room so a bit inconvenient.
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3 people find it helpful
B***h
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Staycation
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6.9
/10
Reviewed 38 week(s) ago
The room is as pictured but the sheets and blankets are dirty, I don't know if they've been cleaned. I checked in late and checked out late with prior notice, but at 12am there was laughter and shouting in the hallway and the door was slammed shut. I hope the home team will pay attention to the noise during bedtime because the room is not soundproofed and the room is not clean.
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1 people find it helpful
Nguyễn T.
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5.9
/10
Reviewed 39 week(s) ago
When I got to the hotel, the door was closed waiting for someone to open it, and there was a time limit for others to come in. The room looked like someone had just stayed there and hadn't been cleaned yet. The bed sheets were dirty and there were no slippers like other hotels. The fridge also didn't have water for guests. What a terrible experience. Even worse than the 350k room at Su Van Hanh.
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1 people find it helpful
T***g
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9.4
/10
Reviewed 43 week(s) ago
ok room, reasonable price, surrounding area has many amenities, diverse food
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1 people find it helpful
N***n
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8.2
/10
Reviewed 45 week(s) ago
The room is a bit stuffy and cramped compared to the price segment.
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