We checked in yesterday afternoon at around 3:15. To our utter surprise, the staff told us to wait for 30-45 minutes allegedly because the room was being cleaned and after cleaning, it needed to be inspected (what????? a high end hotel does not have a room immediately available upon check in ???). She went on to say she'd call once the room is ready. We had no choice but wait in the lobby coffee shop. And then the worse came. After almost an hour of waiting, I received no call prompting me to approach the staff concerned and confronted her. Without any apology at all, she cavalierly gave me the card keys.
The delay caused me to panic as I had an event to attend at 5pm and I needed to prepare myself. And my wife expected to be in the room shortly after check in and rest. But her cavalier attitude really pissed us off.
For me, this hotel SUCKS.!.
Solaire Vertis North SUCKS
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