UpCity Express Hotel Semarang by Pillow

Explore UpCity Express Hotel Semarang by Pillow
9.1
Exceptional
From 59 reviews
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Cleanliness

9.1

Room Comfort

9.1

Meal

9.1

Location

9.2

Service and Facilites

9.1

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Staff Friendliness (1)
Wifi (1)
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Traveler Reviews UpCity Express Hotel Semarang by Pillow

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20
40
Customer reviews
s***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 5 week(s) ago
The mattress was really dirty, there were even blood stains, everything was good except the cleanliness.
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Z***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 11 week(s) ago
Neat, smells good too, there's a little stain on the blanket, but overall it's good, the staff are friendly, the shower facilities are okay, the TV works well
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The location is close to Diponegoro University (Undip). Across the street, next to the hotel, there are many people selling delicious food. There are meatballs, penyetan (fried chicken), soto (spicy soup), rib soup, and more. The prices are also quite affordable.
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A***m
icon-Transit
Transit
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8.3
/10
Reviewed 17 week(s) ago
For this price it should be better
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Prasetya A. N.
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Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The receptionist was very responsive. The room wasn't as spacious as the photos showed, but it didn't matter because it was clean. The shower was strong and had hot water. The soundproofing was decent, so I slept soundly. Drinks were available in the hallway for purchase at standard prices. Unfortunately, the towels were dull.
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2 people find it helpful
Y***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Everything from the facilities, service, recipes, the place is all quite good, even though the room is a bit small but it is very comfortable.
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2 people find it helpful
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 27 week(s) ago
Small but clean, tidy, and comfortable. The shower and water heater work well.
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1 people find it helpful
D***Y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 38 week(s) ago
The room was small, just enough for my needs. The hot water was running smoothly. Thankfully, there was still a prayer room available. The location was strategic, and the food nearby was quite good.
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1 people find it helpful
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Abdul H. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
good.
2 people find it helpful
Accommodation's Reply
18 Jul 2025
Thank you so much for your review and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to welcoming you back.
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Popie N. S. W.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
the staff is okay, the room is clean, but please provide the direction of the Qibla in the room and provide an iron that can be borrowed... it's a hassle just to iron, you have to look for a laundry
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3 people find it helpful
Accommodation's Reply
30 Jun 2025
Thank you very much, Sis, for giving us a good review or feedback, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return, Sis. Thank you
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Novi F. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 53 week(s) ago
With an economical price, the facilities offered are quite good. With clean room conditions, hot water conditions, adequate toilets, staff who are responsive if there are problems and friendly. Good job
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you very much for giving us your review or feedback, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return, sis.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
The staff is very friendly, kind poll, the room is also very clean, the AC is cold, complete with hot water bathroom, the best hotel in Tembalang 💯.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Thank you very much, Sis, for giving us a good review or feedback, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return, Sis. Thank you.
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z***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 58 week(s) ago
Friendly staff, clean, a bit cramped but still ok. Maybe add a prayer room.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you very much for giving us your review or feedback, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return, sis.
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Lina B.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 60 week(s) ago
Good hotel, minimal but very clean.
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Accommodation's Reply
24 Apr 2025
Thank you very much, sis, for giving us a review, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return.
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T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 62 week(s) ago
Hotel staff is friendly. Bedrooms and bathrooms are clean and tidy. Parking is limited. Strategic location near places to eat.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Thank you very much, sis, for giving us a review, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return.
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M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 63 week(s) ago
The room and bathroom are clean, the price is according to what you get especially during peak season and just need a place to rest. We stayed on the 2nd floor numbers 2 and 3 from the front, when sleeping was a bit disturbed by the sound of the exhaust fan which we thought when it was quiet it could be heard when it was loud and in one of the rooms we occupied the AC was hot.
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Accommodation's Reply
09 Apr 2025
Thank you sis for giving us your review or feedback and for staying at Upcity Express by Pillow. We look forward to your return sis.
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D***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
The hotel staff is friendly, there are many culinary sellers around the hotel, you can walk around the hotel.
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3 people find it helpful
Accommodation's Reply
17 Mar 2025
Thank you very much for giving us a good review, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to welcoming you back.
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Lina B.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 70 week(s) ago
Minimalist hotel but clean and comfortable. Easy access
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4 people find it helpful
Accommodation's Reply
05 Jul 2025
Thank you very much, sis, for giving us a review, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to your return.
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Nila M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 72 week(s) ago
the hotel staff is friendly, the room is comfortable and clean, the bathroom has hot water too. the first time staying at a hotel in my opinion it is very satisfying to stay here 😁😁
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2 people find it helpful
Accommodation's Reply
05 Jul 2025
Thank you very much for giving us a review, and for staying at Upcity Express Hotel Semarang by Pllow. We look forward to welcoming you back.
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kus n.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 74 week(s) ago
This inn is very very not recommended, I planned to rest, arrived at the inn at 10 pm, but when I got there there was no parking space, asked the parking attendant he said to park on the side of the road, it's not safe for my car to be parked on the side of a big highway. If something happens to my car, will the inn be responsible?. then I asked the hotel staff, he said it was okay to park in the next building but when I asked the parking attendant again he said it was okay but tomorrow at 6 pm it had to be moved, I wanted to stay overnight and didn't want to be bothered with moving the car. and finally rather than my car being in trouble, I finally asked the hotel staff if I could get a refund because I wanted to find a hotel that had a parking lot. then it was answered that it could be done by directly contacting Traveloka, and I called Traveloka for a refund, and it turned out that Traveloka said it could not be refunded because it was not approved by the hotel, even though from the beginning of this parking problem I had asked for a refund and the hotel staff said it could be refunded, I had called for a long time but could not get a refund. and finally what I got was disappointment. so I booked another hotel and the one here was forfeited. my suggestion if you are looking for accommodation, there must be a parking lot, even though the price is cheap but there must be a parking lot. it's quite annoying, next time when booking a hotel, you should come directly and check it first, if it's okay then you can book.
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Accommodation's Reply
16 Jan 2025
Thank you very much for giving us your review or feedback, We apologize for the inconvenience. We provide parking space in front of the hotel if it is full you can park or we will direct you to our parking area next to the hotel (warmindo rojalee area), thank you.
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