Overall Ratings & Reviews Mercure Aix-en-Provence La Duranne Gare TGV

Très bien

staff are very warm and helpful.

Froid dans la chambre. Insonorisation perfectible.

Desk receptionist absolutely first class. Very helpful. All the team very friendly, helpful and efficient. Restaurant (August menu) and Pool good. Suite very comfortable and air conditioned (essential). Well placed to get to/from Aix TVG and Aix (with car). TGV good to get quickly into Marseille. We had a comfortable stay. Parking and overflow at Hotel is gated (at night). Good access to main roads. Few restaurants nearby; others a short drive.

This is more business hotel as it is in more industrial area, great facility, good food just limited area

To be fair, they are undergoing renovations and there was lotsa construction. Taking that into account, was nice but location is not very convenient and you’ll need a car. Good restaurant :)

OUT OF TOWN BUT VERY VERY FRIENDLY STAFF AND VERY NICE MODERN VERY CLEAN HOTEL. IT IS BEST TO GET A TAXI IN TO THE CENTRE OF AIX WHICH COSTS ABOUT 30/40 EUROS BUT WELL WORTH THE EFFORT

Très bien

A pleasant property. Very clean and comfortable. The layout of the breakfast items was a bit confusing. Everything was there but it had to be found....!

Fantastic. We wanted to explore Provence and this hotel is ideally situated about 10 minutes drive from Aix itself. Not too busy, (some days there was no one else around the pool but us!) it's clean, the breakfasts are great and the beds comfy. Best of all the staff are superb, smiley, helpful and all beautiful. Thanks to the lovely Gaelle for the advise on local villages to visit and to Alex and Marie for answering all of our other questions. We'd recommend this hotel and would definitely visit again.

The restaurant was good with a nice choice. Staff were helpful and efficient.

Très bonnes prestations

This is a lovely place in Aix if you want a little quietness. It is a drive to town however the area is great. As always, a nice petite déjeuner. Great base for the day. You may have to drive to get a nice meal.

It was nice, not more. And the only available property for our dates. That should have raised a flag for us. We reserved 2 Superior King size rooms. We got 1 room ok on the 2nd floor. The other room was on the first floor. It was accessible room which we did not order and it wasn't superior King size bed. We immediately asked the man at the front desk to change the room to what we reserved but he did not agree. He was rude from start! It was so late (11:00PM) and we were very tired after a very long drive, so we just gave up and went to sleep. We thought that in the morning we could solve it. My fried took a shower and almost slipped in the accessible shower since it was completely open and was targeted for people in a wheel chair. We went back to the front desk in the morning and asked again to change the room. The 2 clerks refused and started lying that the room is what we reserved and the bed size is King size and that we agreed to an accessible room (which we were never asked for and never agreed). Only after I contacted on chat with Expedia support agent they lied to her also at start but later admitted that this is not a King size bed. They agreed to cancel the 2nd night but unfortunately we could find alternate hotel rooms and we had to stay. Please stay away from this hotel since they are not honest!!! When we checked out they did not even offer any compensation or gratitude after I proved them wrong.

Everything was great, nice breakfast too. Only issue was all restaurants are far away for Ubereats except for Mcdonalds and Burger King. The hotel's restaurant is only open on weekdays, so for lazy types like me who enjoy playing pc games on weekends, there are limited dining choices for lunch & dinner delivery. Location is iffy for food delivery but the hotel itself is excellent with very nice staff, friendly to me, American!

Good hotel but you need a car to stay here. Room fine and good breakfast. Fresh oranges to juice and fresh fruit salad not tinned which is nice. Nice garden to relax in with pool. Free parking.

Great position out of town but very convenient for use as a touring base . Very pleasent decor and nice garden and pool.

The hotel is new and very clean looks more like business hotel, the atmosphere is very good. 10 minutes from city center.

Did the job.

The hotel was clean and in a good location for my purpose. Restaurant was closed due to COVID but I didn’t get given any information on where I could get food from.