Overall Ratings & Reviews Hotel 239 Hanoi

Traveloka (46)
Other sources (3)
8.3
Very Good
From 46 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.6

Meal

8.3

Location

8.3

Service and Facilites

7.7

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Traveler Reviews Hotel 239 Hanoi

Number of reviews per page
20
40
Customer reviews
Nguyen M. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Convenient location, many restaurants nearby. The room is okay, clean and well-equipped. The waiting area at the reception is a bit cramped.
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Accommodation's Reply
22 Apr 2026
Thank you so much for submitting your review of Hotel 239. We are delighted that you chose Hotel 239 and were satisfied with our service. Your compliments are a great encouragement for us to further improve our services. Hotel 239 is pleased that we were able to provide you with a satisfactory experience. We hope to receive your continued support. Thank you.
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H***h
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 12 week(s) ago
This was the worst hotel I've ever stayed at. I booked for 2 days and 3 nights, and upon arrival, they claimed the electricity and water were out, so they transferred me to a second hotel. I checked in at 6:30 PM, but by 10:00 PM, my family said there were no rooms available and asked me to move to a third hotel. My belongings were left scattered around the reception desk. The third hotel room was dirty and old, and they didn't even pay for my transportation after the third move. I will never stay at this hotel again.
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2 people find it helpful
Accommodation's Reply
25 Mar 2026
First and foremost, Hotel 239 sincerely apologizes for the unpleasant experience you had during your stay. We are deeply sorry for what happened. We will strive to improve the quality of our rooms in the future, and we sincerely hope to welcome you back to our hotel again so that we can provide you with even better service.
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T***u
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 16 week(s) ago
The soundproofing is poor, the mattress squeaks, and there doesn't seem to be any hot water.
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Accommodation's Reply
21 Feb 2026
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
T***u
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 16 week(s) ago
The soundproofing in the room was quite poor; the mattress made a terrible noise.
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1 people find it helpful
Accommodation's Reply
21 Feb 2026
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
K***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Clean, lovely staff Easy going because I hired a makeup artist so there were a lot of people coming in but the hotel still accepted I left my luggage for 1 day and the hotel was still ok
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2 people find it helpful
Accommodation's Reply
02 Dec 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 29 week(s) ago
poor toilet, room quality is not ok. fridge and bathroom are dirty, looks terrible, looks like they haven't been cleaned in a month. Overwhelming. Will never come back again.
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Accommodation's Reply
14 Nov 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank yo
Ngân T. H. T.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 45 week(s) ago
Support staff enthusiastic, friendly
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review Hotel 239. Thank you for choosing Hotel 239 and being satisfied with the service of Hotel 239. Your review has been the motivation for Hotel 239 to try to do better. Hotel 239 is very pleased to welcome and serve you. We hope you will continue to support Hotel 239. 239 would like to thank you.
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Thi M. L. L.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 54 week(s) ago
hot weather really need a refrigerator to use, but the minibar of this hotel is like a decoration, not useful at all. When I checked in, opened the wardrobe, there was still dirty blanket from the previous guest, messy, smelly and very unpleasant.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
BBP
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Clean room, near market, Winmart convenient for shopping
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
L***ù
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
Good. Friendly and enthusiastic staff, clean room but no soundproofing, room near the market convenient for shopping
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Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 55 week(s) ago
The hotel is quiet and the location is quite ok. I stayed for a short time so it was reasonable.
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Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
P***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Friendly, quick, enthusiastic staff. Full room amenities (TV doesn't work) the rest is ok. Location around residential area near market easy to move. I had a good experience here, next to it there is an ok hair salon, the road is clear, no complaints! ! ! ! ! !
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2 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
P***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Friendly, quick, enthusiastic staff. Full room amenities (TV doesn't work) the rest is ok. Location around residential area near market easy to move. I had a good experience here, next to it there is an ok hair salon, the road is clear, no complaints! ! ! ! ! !
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3 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
P***h
icon-origin-TRAVELOKA
5.4
/10
Reviewed 69 week(s) ago
The room is not like the photo, old and dilapidated, the room is not clean because of hair and stains left by previous guests, hot water is sometimes available and sometimes not available, very inconvenient, the staff is confused when guests ask anything but they don't answer, agreed to let guests check in early because guests will check out early but when guests check out, they demand an additional fee of 400k (early check-in fee) = the price of the room guests rented even though guests have paid the full room fee in advance on traveloka, promised guests to rent motorbikes in advance but when guests arrived, they said there were no motorbikes, in general, they don't care about guests, extremely bad experience with this hotel.
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7 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
Trường T. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 69 week(s) ago
Good service, friendly staff
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
Nguyen B. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
Clean hotel, good price, will come back next time
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2 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
P***M
icon-origin-TRAVELOKA
7.9
/10
Reviewed 82 week(s) ago
I really like the service of the staff here. Friendly and welcoming. The only thing is that my room has a single bed but it is not 1 bed but 2 beds put together, so the sleeping position is different but still put together. Minus points for that part. As for the room, I think it is okay for the price I paid.
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7 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
Nong T. H.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 82 week(s) ago
Lost jewelry, terrible experience
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10 people find it helpful
Accommodation's Reply
14 Jul 2025
Hotel 239 would like to thank you for taking your valuable time to review hotel 239. Thank you for choosing hotel 239 and being satisfied with the service of hotel 239. Your good review has motivated hotel 239 to try to do better. Hotel 239 is very happy to welcome and serve you. We hope that you will continue to support hotel 239. 239 thank you
Huong N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 89 week(s) ago
New hotel. Has free parking and a very chill city view. I really like hotel 239.
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3 people find it helpful
Accommodation's Reply
23 Sep 2024
Hotel 239 would like to thank you for taking your valuable time to review Hotel 239. Thank you for choosing Hotel 239 and being satisfied with the service of Hotel 239. Your review has been the motivation for Hotel 239 to try to do better. Hotel 239 is very pleased to welcome and serve you. We hope you will continue to support Hotel 239. 239 would like to thank you.
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