R***a

Leisure

6.1

/10

Reviewed 4 day(s) ago

The room wasn't soundproof, so sounds from the next room were clearly audible, aka noisy. The food was also lacking in flavor. Cleanliness was okay.

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Arief H. M.

Transit

9.1

/10

Reviewed 3 week(s) ago

Check-in and check-out were very fast. The hotel staff and security were very responsive and friendly. The bathroom heater wasn't hot enough, though. Otherwise, it's a great stay.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

Dear Valued Guest, This is Ivory Grand City Hotel Bandung. Thank you very much for your stay and for taking the time to provide your valuable feedback. We are delighted to hear that you were satisfied with our hotel services. Regarding the issue of insufficient hot water, we have contacted the relevant department and immediately implemented improvements and equipment checks. We sincerely hope that you will recommend Ivory Grand City Hotel Bandung to your family and colleagues. We look forward to welcoming you back again. Thank you. Reka Hermawan, General Manager, Ivory Grand City Hotel Bandung

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Fikri F.

Leisure

6.8

/10

Reviewed 3 week(s) ago

A less than satisfactory stay. 1. When I first entered the room, there was a used mineral water bottle (consumed by the previous person) still in the room. 2. The floor was a bit dirty and had crumbs from the previous person's food. 3. This was the most disappointing part: I booked an executive room, but the AC wasn't cooling at all. I ended up asking to be moved, but was given a lower-level deluxe room without any compensation, claiming the room size wasn't much different. But I was too lazy to argue, as it was a family vacation. Luckily, the staff was quite responsive.

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4 people find it helpful

Accommodation's Reply

09 Jun 2026

Dear Mr. Figri, Greetings from Evergrande City Hotel Bandung. Thank you very much for staying at Evergrande City Hotel Bandung and for taking the time to share your valuable feedback. We are pleased to hear that you were satisfied with our services. Regarding the issues with room cleaning and air conditioning, we will contact the relevant departments and take action to resolve them. We sincerely hope that you will recommend Evergrande City Hotel Bandung to your family and colleagues. We look forward to welcoming you back again. Thank you very much, General Manager, Evergrande City Hotel Bandung, Reka Hermawan

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yulia d. h.

Staycation

9.1

/10

Reviewed 4 week(s) ago

The airplane cabin room was nice, when I entered the room there were still bottle caps left by the previous user, stains on the pillowcase, hopefully they have all been replaced. When I wanted to borrow a bowl, suddenly there was a new rule that per day borrowing cutlery costs 25k but gets 1 bottle of mineral water. The food in the restaurant is not varied, the restaurant is not spacious enough so customers have to queue. I rented 2 rooms, the other room, the amenities were not complete, asked for them then given. Overall okay... hopefully there are often promotions so it's cheaper.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

Dear Ms. Yulia, Sincerely, Avery de Grande City Hotel Bandung. Thank you for staying at Avery de Grande City Hotel Bandung and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. However, we apologize for any inconvenience you experienced regarding the details of your room, pricing policy, food, and restaurant facilities. We have checked with the relevant departments. We sincerely hope you will recommend Avery de Grande City Hotel Bandung to your family and colleagues. We look forward to welcoming you back to Avery de Grande City Hotel Bandung again. Sincerely, Regga Hermawan, General Manager, Avery de Grande City Hotel Bandung

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D***y

8.4

/10

Reviewed 6 week(s) ago

There are cockroaches in room RR2 on the 3rd floor and room 153 is dirty, there are tissue marks and toothpicks.

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2 people find it helpful

Accommodation's Reply

20 May 2026

Dear Mr. Dicky, Sincerely, Avery de Grande City Hotel Bandung. On behalf of the management of Avery de Grande City Hotel Bandung, we thank you for choosing our hotel. Regarding your review of Avery de Grande City Hotel Bandung, we apologize for the unpleasant experience, particularly regarding the condition of the room. We will prioritize improving our services. On behalf of the management of Avery de Grande City Hotel Bandung, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Avery de Grande City Hotel Bandung again. Sincerely, Regga Hermawan, Avery de Grande City Hotel Bandung

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G***a

Leisure

8.4

/10

Reviewed 9 week(s) ago

Nice, comfortable, suitable for a temporary staycation while in Bandung because it is in a strategic location.

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1 people find it helpful

Accommodation's Reply

24 Apr 2026

Dear Valued Guests, Avery de Grande City Hotel Bandung is pleased to express our gratitude for your stay at our hotel and for sharing your positive experience with us. We are delighted to hear that you had a wonderful time with us. We sincerely hope you will recommend Avery de Grande City Hotel Bandung to your family and colleagues. We look forward to welcoming you back to Avery de Grande City Hotel Bandung again soon. Sincerely, Regga Hermawan, General Manager, Avery de Grande City Hotel Bandung

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C***a

8.5

/10

Reviewed 9 week(s) ago

Not bad for that price, ok

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1 people find it helpful

Accommodation's Reply

23 Apr 2026

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mira

6.1

/10

Reviewed 11 week(s) ago

The room was really okay but the breakfast was a mess, the menu wasn't very tasty, it was messy, guests were told to wait on the waiting list because there was no space, at 7 o'clock the food was already messy and finished, the crew was also not responsive... In short, it was really bad.

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Accommodation's Reply

15 Apr 2026

Dear Ms. Mira, Sincerely, Avery de Grande City Hotel Bandung. On behalf of the management of Avery de Grande City Hotel Bandung, we thank you for choosing our hotel. Regarding your review of Avery de Grande City Hotel Bandung, we apologize for any inconvenience caused, especially during breakfast and your stay coincided with peak season. We will prioritize improving our services for all guests. On behalf of the management of Avery de Grande City Hotel Bandung, we thank you for your positive review of our hotel. This feedback motivates our team to provide the best possible service to all guests. We hope to welcome you back to Avery de Grande City Hotel Bandung again. Sincerely, Regga Hermawan, Avery de Grande City Hotel Bandung

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Diah a. h. p.

8.5

/10

Reviewed 11 week(s) ago

Downtown. Close to everything.

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1 people find it helpful

Accommodation's Reply

15 Apr 2026

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Arief R. K.

10.0

/10

Reviewed 13 week(s) ago

Just buy the karaoke next to the hotel to make it more spacious

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Accommodation's Reply

30 Mar 2026

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r***d

Leisure

9.7

/10

Reviewed 13 week(s) ago

Friendly staff, fast check-in process.

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Accommodation's Reply

30 Mar 2026

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B***i

6.0

/10

Reviewed 13 week(s) ago

There were cockroaches in the toilet, they came out in the afternoon, the staff had sprayed it, but they came out again at dawn, even though it's a high class hotel, please keep it clean.

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3 people find it helpful

Accommodation's Reply

07 Apr 2026

Dear Valued Customer, Thank you for your review of Avery de Grande City Hotel Bandung. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the bathroom and the presence of insects during your stay. This incident does not reflect the standards of service we strive to provide to all our guests. We deeply regret this incident, and although we have taken corrective measures, we have forwarded your feedback to the relevant team to assess and improve our hygiene procedures, particularly insect control, to prevent such incidents from recurring in the future. We greatly appreciate your commitment to the quality of our service and look forward to welcoming you back for a better experience in the future. Sincerely, Regga Hermawan, General Manager, Avery de Grande City Hotel Bandung

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Yuanita I.

Leisure

9.7

/10

Reviewed 13 week(s) ago

I left some things behind, or rather, scattered, because I'm bringing a toddler 😅. Thankfully, the response was quick and they were able to help deliver the items. Thanks.

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Accommodation's Reply

27 Mar 2026

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Mikha A. H.

10.0

/10

Reviewed 13 week(s) ago

Ahhhh this hotel is crazy, I think it should be upgraded to 4 stars instead of 3 anymore lol, this is the first time I found a hotel that provides free Netflix and other things for free plus the rooms are cool, luxurious, cool, luxurious lobby, only one thing is the lights go out in the early morning, I don't know why but everything is cool, it will be a favorite place if you go to Bandung😁

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2 people find it helpful

Accommodation's Reply

27 Mar 2026

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H***g

Leisure

6.3

/10

Reviewed 18 week(s) ago

There are cockroaches in the bathroom (see photo attached). After entering the room, there was a very loud noise from someone working on repairs, maybe the next room or another part.

4 people find it helpful

Accommodation's Reply

10 Mar 2026

Dear Ms./Mrs. Athera, Sincerely, from Avery de’Grand City Hotel Bandung. On behalf of the management of Avery de’Grand City Hotel Bandung, we thank you for choosing our hotel. Regarding your review of Avery de’Grand City Hotel Bandung, we apologize for the unpleasant experience, particularly regarding the insects and the room renovations. We will prioritize this to improve our services for all guests. On behalf of the management of Avery de’Grand City Hotel Bandung, we also appreciate your positive review of our hotel. This feedback will boost the morale of our team in providing the best possible service to all guests. We hope to welcome you back to Avery de’Grand City Hotel Bandung again. Sincerely, Rekka Hermawan, General Manager, Avery de’Grand City Hotel Bandung

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S***y

10.0

/10

Reviewed 18 week(s) ago

Highly recommend and would love to stay again

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3 people find it helpful

Accommodation's Reply

10 Mar 2026

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Desy M. S.

Staycation

9.4

/10

Reviewed 18 week(s) ago

The food was not open buffet because it was the first day of fasting.

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Accommodation's Reply

10 Mar 2026

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r***y

6.8

/10

Reviewed 18 week(s) ago

My first experience booking a room didn't match what I booked online, and the actual room I actually booked. It turned out that after cross-checking reviews from previous customers, this is also a common occurrence. Hopefully, management can address this issue soon. Another issue related to the phone calls from the room to the receptionist was also very strange. I tried calling several times but no one answered or the network was busy. However, when I checked directly with the receptionist, they said there were no incoming calls from my room 😔

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5 people find it helpful

Accommodation's Reply

10 Mar 2026

Dear Valued Guest, This is to inform you from Avery de Grande City Hotel Bandung regarding the inconvenience you experienced, particularly concerning your room reservation. Avery de Grande City Hotel Bandung thanks you for choosing our hotel. We apologize for your feedback regarding Avery de Grande City Hotel Bandung and will prioritize improving our services for all guests. On behalf of the management of Avery de Grande City Hotel Bandung, we sincerely appreciate your positive feedback. This constructive criticism motivates our team to continue providing the best possible service to our guests. We look forward to welcoming you back to Avery de Grande City Hotel Bandung again. Sincerely, Regga Hermawan, General Manager, Avery de Grande City Hotel Bandung

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R***i

Staycation

8.4

/10

Reviewed 18 week(s) ago

The room was quite nice, but the sheets and pillowcases were dirty and a bit smelly. Also, for a hotel this nice, I wish it had a swimming pool.

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2 people find it helpful

Accommodation's Reply

10 Mar 2026

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N***i

9.3

/10

Reviewed 19 week(s) ago

Comfortable hotel, satisfied with the stay. Friendly staff.

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Accommodation's Reply

12 Feb 2026

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Avery De Grand City Hotel Bandung

Overall Ratings & Reviews Avery De Grand City Hotel Bandung

8.7

8.7

8.5

8.8

8.7

Traveler Reviews Avery De Grand City Hotel Bandung