It's really a loss to have ordered with the hotel's app, they said they were no longer cooperating, in the end, bookings from Traveloka couldn't be used, had to be ordered from another app. If they are no longer cooperating with Traveloka, why can they still be ordered, how can they apply for a refund, it's difficult from Traveloka and the hotel has no solution, it's really bad, yesterday the hotel was flooded