Thank you for taking the time to share your experience. We apologize that several things during your stay did not meet your expectations, including the requested bed type and view, the ashtray in the smoking room, the unsuitable condition of the hallway, and the cleanliness of the pillowcases. Your feedback is very important to us, and we will share it with the relevant team to evaluate and improve, especially in better handling guest requests and maintaining the cleanliness and comfort of the hotel areas. We are truly sorry for any inconvenience you experienced and hope to have the opportunity to provide you with a better experience on your next stay. 😊