Overall Ratings & Reviews Madelise Stardust Hotel & Travel

Due to the weather, the hotel had a leaky room, the staff asked me to move to another nearby branch called Hanoi View and promised to upgrade to a higher room category, hoping for my understanding. But after moving to that place, they did not upgrade, I did not have any comments, but the bathroom and toilet were super dirty, I told them to clean them but they did not clean them thoroughly, I have attached a photo. Not to mention the hotel location is right in the market. So I cannot take a taxi.

nice location, friendly staff, toilet smells a bit like sewer

I booked a room on September 2nd. Went to A80, the view was great, the room and everything was ok.

The room is not as spacious as the picture, the cleaning is not so good. In this price range, you can find many other better rooms.

Booked a room on the app and got the room right away. The room was quite clean but it would be better if there was a wall fan.

Clean, fragrant room. Enthusiastic, friendly staff. Convenient location for moving around ✨ Highly recommended !!

Clean hotel, friendly staff, will come back.

We booked the room quite close to the date. When we arrived, the staff upgraded us to a room with a balcony, a view of the train, close to the train station cafe, Doji building...

The hotel is a scam. The app says there is a parking lot but there isn't one. The parking fee is 25k/hour. The hotel owner won't resolve the complaint. If you snatch and hold like that, you'll be single forever.

The hotel is a scam!!!! Everyone, stay away from this place!!!! I successfully booked on traveloka but when I arrived, the receptionist told me that there were no rooms available??? If there were no rooms available, they should have told me in advance. Why did I have to run around looking for another place when I arrived at 2am??? Then the hotel said they would refund me, but I found out that the amount of money I received was much different from the amount I paid on traveloka and the hotel used the excuse that I didn't show up and then pressed refund - what kind of business is this????

The hotel is at a nice places. Cause near the train station. Also not far to walk around old district