Overall Ratings & Reviews Grand Serpong Hotel

Good for staying, affordable and good service.

This hotel offers early check-in, friendly staff, a wide variety of breakfast options, and wheelchair facilities.

Very comfortable and clean, excellent service, The restaurant menu lacks variety.

Breakfast was decent, room was clean.

For the swimming pool, please repair the floor, there are sharp parts.

The food is delicious, especially the chicken porridge. The swimming pool seems to be under-maintained, perhaps the paint is peeling, making it look scary. Especially the jogging track. The most special thing is the friendly service, the room is nice, clean, and fragrant. It's just a shame the TV can't watch YouTube, etc. When I stayed there, there were network issues for 2 days, so I couldn't watch anything other than local TV. For a hotel at this price, this is pretty good.

Cool, champion promo prices, restaurant, free parking, complete toilets.

The hotel staff is very friendly, the hotel is comfortable, the breakfast food is delicious. Next time I will stay here again.

Everything is okay and only 30 minutes from the airport

Overall it's good...just the security guards are really rude...change to someone friendlier

The price is quite affordable with strategic access, only the room lights are yellow so it looks a little dim.

Other than that, it's OK.. the room is comfortable, the restaurant is okay, the pool needs to be repaired and cleaned regularly.. the pool floor is very wobbly, my child's and nephew's feet were injured by the pool floor, the floor is also slippery and sandy.. toddlers need to be more careful in the pool

Deluxe room is quite comfortable and clean, there are 2 TVs, there is a sofa for relaxing and a table and chairs for eating..so far everything is good and the kids like it, the staff response is also fast and friendly, only the pool needs to be repaired because it is old and many of the pool floors are wobbly and cause foot injuries, those who have toddlers should be careful, the pool has a lot of sand and is not clean, the pool floor is slippery as if it is rarely cleaned.. the seating area and side of the pool are small, and the toilet/rinse area is dirty.. for breakfast there is quite a variety and is quite tasty and comfortable.. the check-in process is easy and fast.. Most wanted = Pool because during my time there, many families brought small children/toddlers for a staycation there.. it can be dangerous and their feet get torn because the pool floor is wobbly/slippery

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Nice, comfortable, clean, there is hot water, there are 2 rooms like an apartment. The food is really delicious, I got free breakfast for 3 people, the food is complete and delicious.

First time staying here. Very happy, especially the children are very happy and the area is very clean. The service and cleanliness are very satisfying. Next time the children are on school holidays, they can come here again. The food is very varied, many menu choices. The swimming pool is also very good.

Overall good. The lobby is fragrant, the room is clean, comfortable, only the swimming pool really needs improvement. The food is standard hotel taste, there is a deposit of 100 thousand, extra charge for breakfast 100 thousand per person. The noise from the highway even though it is on the 27th floor, is still audible. But for a short vacation it is quite comfortable.

Hotel close to toll gate access. spacious parking lot, luxurious restaurant lobby, clean and spacious, friendly staff. the room is also comfortable, clean, only sometimes the Wi-Fi is a bit slow and there is no smart TV. nice, clean swimming pool. our equipment was left behind but was tidied up and stored at the reception. the restaurant area is spacious, clean, the food is varied and delicious, thank you Nemuru. satisfied, cheap price but good facilities

suitable for families..comfortable.restaurant has delicious food

The hotel staff is friendly and the place is clean.