Bad service experience. On the app there were still rooms, I booked 2p for 4 people and paid. When moving to home to check in, the receptionist said there were no rooms due to the negligence of the afternoon receptionist not updating on the app. After a while of talking, she checked that there were still rooms at another hotel and would change us there. It was already around 8:30 pm. I'm ok, move over there to check in and get the room, then I also go to work, then about 1 hour later the receptionist called back to say you made a mistake for the second time :(. At that time, it was about 9:30 pm. Home only had 1 minute left, so home told us we stayed 1 minute on this side and 1 minute on the other side, right? I did not agree and asked for a refund. But the answer was no refund because home could not refund cash, and only said it was the fault of the receptionist. If there were no more rooms, then report them right away, don't check half-heartedly like that. You have to handle the customer properly, why did you report it so late? After a while, home informed the original staff that there was a room but it was a different room type, a more luxurious room than the one I booked. Home suffered that loss. I would like to say that I booked the room and did not want to return it, I booked the room exactly as it was, I did not tell home to suffer the loss of upgrading the room type, or compensate anything, it was just according to the request I had booked before. In the end Still can't get a refund, I agree to return to the original room. I only stayed overnight until 7am the next morning and checked out, so I didn't use any other services, so this is the only time I stay here.