9.5
Exceptional
From 58 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.4

Meal

9.2

Location

9.3

Service and Facilites

9.4

People often mention about Parkside's Hotel Palembang
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Ambiance (3)
Staff Friendliness (2)
Room Space (2)
Bedroom (2)
Bathroom (2)
Price (2)
In-room Dining (2)
Distance to City Center (1)
Surroundings (1)
Accessibility (1)
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Traveler Reviews Parkside's Hotel Palembang

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40
Customer reviews
irfan d.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
nice room and ambience
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Accommodation's Reply
29 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Irfan, We are very happy to hear that Mr. Irfan liked the room and the atmosphere here,. We hope to welcome Mr. Irfan back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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Ara 8.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The room was very comfortable and clean, and the price was very reasonable. Suggestions for breakfast menu variations.
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Accommodation's Reply
10 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Ms. Ara, We are very happy to hear that Ms. Ara felt comfortable with our room and considered the price very worth it. Ms. Ara's input regarding the variety of breakfast menus is very much appreciated and will be used as evaluation material for improving our services in the future. We hope to welcome Ms. Ara back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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I***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it's good and great. Maintain the excellent service. Highly recommended. Next time you go to PLB, you'll definitely have to stop by again.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you are satisfied with our service. Comments like this are a great motivation for us to continue to maintain and improve the quality of our service. We hope to welcome you back to stay at Parkside's Hotel Palembang. Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards.
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable and the hotel staff is very friendly and access to everywhere is close.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you felt comfortable during your stay and were satisfied with the service from our staff. We are also happy that the location of our hotel makes it easy for you to access various places. We hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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A***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
Very comfortable and the hotel staff are very, very friendly.
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Accommodation's Reply
03 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you felt comfortable during your stay and received friendly service from our staff. We hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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W***y
icon-Medical
Medical
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10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, the hotel is comfortable and pleasant. The food is delicious and there's a wide selection of menu options.
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Accommodation's Reply
01 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you enjoyed the comfort of the hotel, We are very happy to know that you felt comfortable during your stay and enjoyed our services and food menu choices. We hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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a***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel is still new, everything is still clean and fresh, there is a massage service too.
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Accommodation's Reply
01 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review. We are happy to hear that you enjoyed the comfort and cleanliness of our hotel, as well as the Spa services available. We look forward to welcoming you back to stay at Parkside's Hotel Palembang. Thank you for choosing Parkside's Hotel Palembang as your place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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ade c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice, new, good food, can smoke
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Accommodation's Reply
01 Sep 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Ade, We are glad that Mr. Ade enjoyed the food at our place, we hope to welcome Mr. Ade back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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Chandra L. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Strategic location with clean rooms
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Accommodation's Reply
20 Aug 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Chandra, We are very happy to hear that Mr. Chandra enjoyed and was comfortable with the location and cleanliness of our room. We always try to provide the best service for our guests, we hope to welcome Mr. Cahndra back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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Johnesco S.
icon-Business
Business
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10.0
/10
Reviewed 8 week(s) ago
Great,,, the food is delicious, only parking is a bit difficult when it's full
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1 people find it helpful
Accommodation's Reply
06 Aug 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Johnesco, We are very happy to hear that Mr. Johnesco said the food was impressive and suited Mr. Johnesco's palate. We apologize for the parking issues, it can be quite full during peak hours. We actually have additional parking about 100 meters from the hotel. We hope to welcome Mr. Johnesco back to stay at Parkside's Hotel Palembang. Thank you for choosing Parkside's Hotel Palembang as your place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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A***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 9 week(s) ago
The staff is friendly, the food is delicious, and it's close to the mall.
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Accommodation's Reply
06 Aug 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you are satisfied with our service and enjoyed the food. The location close to the mall is also a plus for us. We hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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Adi P.
icon-Transit
Transit
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9.0
/10
Reviewed 9 week(s) ago
The location is in the city center, but getting to the city center requires easy access because the hotel is in a cluster complex. Room cards only provide access to your room floor, so it can be a bit tricky if you're staying with a family on different floors. Breakfast is quite tasty and varied.
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2 people find it helpful
Accommodation's Reply
06 Aug 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Adi, We are very happy to hear that Mr. Adi enjoyed the breakfast we provided and was satisfied with the variety. Regarding location access and room card policies, we understand that this may be a little difficult, especially for family guests who are on different floors. This policy is implemented for the safety and comfort of guests, but we really appreciate Mr. Adi's input and we will consider it for future evaluation. We look forward to welcoming Mr. Adi back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I was very impressed with the friendliness of the front lobby staff upon my early check-in. They were very friendly, helpful, and informative when offering recommendations for nearby dining options. The room was very comfortable, considering the hotel has only been open for a year. Unfortunately, the hot water didn't work very well. But that didn't matter. Breakfast was very varied, but if I had any feedback, they could offer a variety of Palembang specialties for customers who might not have much time in Palembang.
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Accommodation's Reply
15 Jul 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review. We are very happy to hear that you were impressed with the friendliness and service of our Front Office team, especially during the early check-in process. Reviews like this are a motivation for us to continue providing the best service for every guest. We are also happy that you felt comfortable with our room and enjoyed the variety of breakfast menus available. Regarding the less than optimal hot water, we apologize for the inconvenience. Our team will immediately follow up to ensure that a similar incident does not happen again. Thank you also for your input regarding the typical Palembang menu. Your suggestions are very valuable and we will consider them to improve the more local culinary experience for our guests. We look forward to welcoming you back to stay at Parkside's Hotel Palembang. Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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r***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The staff are friendly, the breakfast is in line with the price, the location is perfect
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Accommodation's Reply
06 Aug 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you felt comfortable with the friendliness of our staff and that the hotel's location is suitable. We also really appreciate your feedback on breakfast. We hope to welcome you back to stay at Parkside's Hotel Palembang. Thank you for choosing Parkside's Hotel Palembang as your place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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M***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The hotel is quite clean, the service is good.
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Accommodation's Reply
08 Jul 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are happy to hear that you feel our hotel is clean enough and our service is good. Your input means a lot to us to continue improving the quality of our services. We look forward to welcoming you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel is clean and the food is delicious.
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Accommodation's Reply
23 Jun 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to know that you enjoyed the cleanliness of the hotel and the taste of our food. Reviews like this really motivate our team to continue providing the best service, we hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The facilities are all new, so it's more comfortable.
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Accommodation's Reply
23 Jun 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are glad to hear that you feel comfortable with our new facilities. Guest satisfaction and comfort are our top priorities. We look forward to welcoming you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as your place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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R***O
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The staff and security are friendly and helpful, and the rooms are comfortable, clean, and have complete facilities. Unfortunately, the location is a bit inside the alley, so it is far from public facilities and minimarkets.
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are happy to hear that you feel comfortable with the service of our staff and security, and are satisfied with the comfort and completeness of the room facilities. The input regarding our location which is a bit inside is also very much appreciated, and will be taken into consideration to continue to improve the guest experience in the future, we hope to welcome you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard. Faisal Ricko. Front Office Manager.
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Riomer A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The service is satisfactory, the staff is friendly and very helpful, the breakfast menu is varied and delicious.
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Accommodation's Reply
18 Jun 2025
“ Warm greetings from Parkside's Hotel Palembang "Thank you very much for the positive review from Mr. Riomer, We are very happy to hear that Mr. Riomer is satisfied with our service, and enjoys the friendliness of the staff and the variety of breakfast menus that we provide. We are to continue to provide the best service, we hope to welcome Mr. Riomer back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regard.
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
It's really great, comfortable, friendly, and relaxing here, no regrets at all.
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Accommodation's Reply
09 Jun 2025
Warm greetings from Parkside's Hotel Palembang "Thank you very much for your positive review, We are very happy to hear that you felt comfortable, and the friendliness of our staff during your stay. Your satisfaction is our greatest motivation. We look forward to welcoming you back to stay at Parkside's Hotel Palembang, Thank you for choosing Parkside's Hotel Palembang as a place to stay. Best Regards. Faisal Ricko. Front Office Manager.
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Number of reviews per page
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