9.0
Exceptional
From 213 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

9.2

Service and Facilites

8.8

People often mention about D'Hills Hotel
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Staff Friendliness (37)
Distance to City Center (34)
Bedroom (29)
Ambiance (28)
Room Space (25)
Surroundings (22)
Bathroom (22)
Hotel Area (21)
Accessibility (20)
Family Friendly (18)
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Traveler Reviews D'Hills Hotel

Number of reviews per page
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40
Customer reviews
yandri o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel is okay, the staff is okay. Great!
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M ZAINUL N.
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10.0
/10
Reviewed 2 week(s) ago
Very good. Ms. Desni's service is also good.
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1 people find it helpful
Accommodation's Reply
11 Sep 2026
Thank you for choosing and trusting D’Hills Hotel Bukittinggi ❤️ Thank you for your patronage. We hope your stay at D’Hills Hotel was comfortable and memorable. We always welcome you back. See you again at D’Hills Hotel Bukittinggi 🏨❤️ Sincerely, D’Hills Hotel Bukittinggi
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, clean, close to everywhere you want to go.
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Accommodation's Reply
11 Sep 2026
Thank you for choosing and trusting D’Hills Hotel Bukittinggi ❤️ Thank you for your patronage. We hope your stay at D’Hills Hotel was comfortable and memorable. We always welcome you back. See you again at D’Hills Hotel Bukittinggi 🏨❤️ Sincerely, D’Hills Hotel Bukittinggi
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A hotel with a comfortable atmosphere, easy access to everything from Jam Gadang, Lubang Jepang, to Ramayana. Besides the easy access, the staff is also very friendly, and the rooms are spacious and clean. Thank you, Dhills Hotel Bukittinggi. Overall, I'm very satisfied, thank you 🤩
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Accommodation's Reply
08 Sep 2026
Thank you so much for your review and compliments 😊🙏 We are delighted to have received so many positive stories and experiences during your stay at D’Hills Hotel Bukittinggi. We are so glad you felt comfortable with our excellent location, spacious and clean rooms, and friendly service from our team. Your satisfaction is what motivates us to continue providing the best service ❤️ We look forward to seeing you again at D’Hills Hotel Bukittinggi! 😊🏨 Thank you and see you soon! 🙏✨
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
First of all, I would like to thank the staff of D'Hills Hotel for their prompt and friendly service. However, there are several things that need to be improved in the future, namely: 1. The water heater is not working and the water that comes out is not very strong from the shower. 2. The Wi-Fi is very slow and almost cannot be used on the 3rd floor. 3. The bathroom is a bit lacking in cleanliness. Honestly, I really like the spacious bathroom but I found some small black insects in the gaps between the walls and some other black stains on the floor. 4. The blanket still has a few stains. 5. The AC is not cold, it is still cool at night but during the day it feels hot in the room. 6. The TV cannot be turned on, maybe the remote battery is dead. The rest is okay, there is a prayer mat & Al-Quran, as well as a clothes hanger. Hopefully D'Hills will listen to these complaints for future hotel room improvements. Thank you.
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Accommodation's Reply
03 Sep 2026
Dear Ms./Mrs. T*a, Thank you for taking the time to provide a detailed review and feedback regarding your stay at D’Hills Hotel. We appreciate your appreciation of the friendliness and service of our staff. We apologize that some amenities and room conditions did not meet your expectations, particularly regarding the hot water and water pressure, WiFi connectivity on the 3rd floor, the cleanliness of the bathroom and linens, the condition of the air conditioning, and the TV/remote control. All the issues you mentioned are important to us and will be incorporated into our evaluation process with the relevant team. We will investigate and improve to ensure that such situations do not compromise guest comfort again. We greatly appreciate your unbiased feedback, including mentioning what you appreciated during your stay. Such feedback is crucial for our continuous improvement of D’Hills Hotel's standards of cleanliness, amenities, and service. We hope to welcome you back again in the future for an even more comfortable and enjoyable stay. Thank you for your trust and feedback. Sincerely, The Management Team, D’Hills Hotel
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
Disappointing. Sticky floors. Out of bathroom soap. Messy plumbing. Bad layout.
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Accommodation's Reply
03 Sep 2026
Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the floors, bathroom amenities, and room layout. We have forwarded this information to our housekeeping and engineering teams for a thorough assessment and immediate corrective action. Your comfort and satisfaction are our top priority, and it is clear that these standards were not met during your stay. We welcome any further feedback to improve our services in the future. We look forward to welcoming you back for an even better experience.
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lutfi r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Clean and fragrant hotel, friendly staff
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Daniel I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable, quiet, and safe. The ambiance is also good, and the service is friendly.
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Hendra
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and the hotel is nice.
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Ar Rask
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly and fast service. I've stayed here several times and it's really good.
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1 people find it helpful
Keni S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Close to the city center, comfortable, clean, friendly service, 5 stars in short 👍
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is very clean and comfortable.
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Hendri A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Close to the city center, especially near the Clock Tower. The place is very nice and clean.
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Atos P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The service is good. The receptionist, Desni, is friendly.
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Verified Traveler
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Nice place, but the room near the stairs is a bit noisy at night, hearing footsteps. The stairs should have soundproofing.
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2 people find it helpful
VCV
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
There is no hot water kettle, it is difficult to go back and forth from the 3rd floor to make milk for the children.
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2 people find it helpful
DEDI S. H. T. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff, Ms. Desni, is very friendly, beautiful, and always smiles. The room is clean and comfortable. Thank you, Ms. Desni. I originally booked a superior room, but she gave me a deluxe. Thank you 😍
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M***i
icon-Business
Business
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8.2
/10
Reviewed 12 week(s) ago
Strategic and cheap while staying in Bukittinggi.
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v***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The room was quite noisy from outside, and the amenities were somewhat lacking. However, the location was strategic and the staff was friendly.
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1 people find it helpful
A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 13 week(s) ago
Suggestions and feedback: Reconsider the cleanliness of the bathroom. The bathroom smells and the walls look like they haven't been scrubbed. The bedcovers aren't very clean. The location is very strategic. Good luck to The Hills.
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2 people find it helpful
Number of reviews per page
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