I like the location of the place, close to train station and accessibility to taxi. The bldg is beaten up needs cleaning on the entrance. The rooms are clean. We stayed for 7 days. The bathroom windows need proper cleaning looks so dusty and moldy, as well as the toilet walls, windows and floor. Water pressure is very nice though. I love that the rooms are big(3 of us and we got 3 BR we used the spare rm for our luggages, I appreciate that we were able to deposit our luggges early after 11am so we were able to start our sightseeing around the city without carrying our luggges. Kitchen is helpful with complete supply of plates, knife, cups, spoon and forks, some spices. We were able to buy fresh meat and veggies cooked it on our liking but limited pots and pans to use (1 small pot-not compatible to the stove top so useless, 1 med size pot and 1 small pan). Im glad our room was on 2nd floor bec no elevator in the bldg. Overall I'm sold with location and close accessibility to train station,restaurants convenient stores including DonKi around 15 min walk.

Unit smells old, the wallway to the entrance was poorly lighted, check in was chaos as we could not see the signs at 930pm. I did not receive the email re check in instructions until we called. A passerby assisted us in calling customer service. Decent price for the nice location. Customer service is great when we had weak wifi, only 1 akrcon though in 2 rooms, value for money and location and customwe service are great

Air conditioning and clean room. Location is perfect for the train.

The hotel was hard to find. There’s no elevator, we had to lug our suitcases up the staircase. The room smells really bad. The pillow and blankets smell very bad too. I would never stay here again.

Great stay if traveling with family. Near train stop for easy access to moving around

One of the couches was broken. The light fixture on the ceiling was damaged. An electrical outlet was almost falling out of the wall. The soaking tub had large amounts of black mold.

The beds were comfortable and the location was very convenient—5 minute walk from Heiwajima Station. The room I booked was different from the photos and the stove didn’t work. We were ok with just the microwave to heat our meals.

The first impression I got when we arrived to the entrance was: "where the hell did I get my family into?" Alrhough I saw a picture of the it in Expedia, seeing in-person made me feel I was in a terrible neighborhood. There is no elevator and bringing all the luggage up to the second floor was not easy especially when the lights in the stairs were off. It seems they get turned off after a certain time at night which makes it terrifying. The place was very spacious; however, only one room had a closet which makes it a little uncomfortable for 5 people and a 7-night stay. The sink was nasty, the sponge holder was black like if it had not been cleaned in weeks, a smell was coming out of the sink because there was old food sitting in the strainer. We had to clean that. We didn't know we needed to turn the water heater on, so one of us had to shower with cold water in a temperature of about 40 F degrees until I figured out how to turn it on. I did messaged the onwer, and I got a reply but I had already figured it out. At night, you could feel the noise of everyone walking and talking on the street and going up the stairs. The kitchen was equipped with the necessary for simple cooking, but one of the pans was greasy and one of the pots could not be used because it was not compatible with the induction stove. The location was convenient though. It was close to a train station, a 7-eleven, and several places to eat. There is a laundry place nearby too. The area ended up being safe

Yes. Kitchen is complete. Great place to stay. But must learn to turn on the hot water and turn off when done.

Very comfortable stay. Amazing location.

We had 3 adults staying there so we were able to use the extra bed (we had a 2 bedroom unit) in each room to lay out our clothes and store our luggage since we were unable to get into the closets because of the tightness in the bedrooms. The beds were very comfortable!!!! It was chilly while we visited and the heater/ac worked well as long as you kept the door between the bedrooms open and the doors to the living area closed. We did not use the stove so can’t comment on that. Although the bathroom was older we loved the pressure and temperature of the shower. The Grace Heiwajima is in an older ward of Tokyo and we were very happy with the area (our 1st time visiting Japan). Family Mart, 7/11, Lawsons were only a few minute walk as well as many restaurants and the train station. There was a laundromat on our street as well as a lovely bakery/cafe, flower shop and many more shops. We would definitely stay there in the future if we returned to Japan.

We stayed here for 5nights. The location was in the spot. Close to everything from Heiwajima train station 5mins walk, 7-11 store truly a convenient 2mins walk, restaurants & vending machine every corner. The apartment was clean, we got 2 bedrooms 4 full size beds which is great. Bed was comfortable. 1 heater for the whole apartment that’s ok. We’re out all day anyway. It has plates, bowls, utensils, pots & pan which we didn’t use, no more time to cook. Restroom/ toilet was unusual, there’s a half bath tub. We don’t know how to use it. But there’s like a punch hole on the bedroom that we didn’t report. Last thing I like most was it comes with washing machine which is very helpful. They also provided the dishsoap & laundry detergent.. Overall, we enjoyed our stay. The area was safe, affordable & convenient. Will definitely recommend this to my friends & family who’s planning to visit Japan in the future.

It was self check in. To many beds and less walking space.

The room is clean. Everything is available. The location is great. It is close to the station and has multiple nearby kombinis.

The room was outdated, the toilet was a standard toilet, the shower/tub combo was okay but you can see mold on the window and rotted wood, the beds in one room were not okay and eveytime you sat on it, it would creak and sound like they were broken, it was nice to have big rooms but the beds were not okay, if you are on the bigger side there was a high chance you would break those bed, everything was clean as well, we had luggage and there is no elevator so we carried everything to the second floor, it was convenient to be a few minutes away from 7/11 and family mart, also everything was quiet so that was good as well. Also to get into Tokyo it takes roughly 40 minutes to 1 hour so I would not recommend if that’s what you want, overall it was poor but it did have perks like quiet, convenience stores being nearby, and also like clinics for in case you don’t feel good.

The price was excellent and super close to the Haneda airport for our late arrival. Easy access to the train station and grocery store. Laundry was convenient and plenty of kitchen amenities to make some food for breakfast or late dinner. We didn’t try any nearby restaurants. Great number and size of beds for our group of 4 adults and 1 child. The configuration of the rooms was a little challenging at times (had to walk through other rooms to get to the bathroom) but not a big issue. Fairly quiet area and only a few times heard loud noise from stairwell or room above us. Further from main Tokyo sites but worked well as a home base for 3 nights. Appreciated all the clear communication in advance with photos to arrive there easily. A laundry rack would be helpful in future for drying clothes. The bathroom configuration was a little harder with no separate sink and the toilet so close to the shower area. But manageable for a short stay. Worried about cleanliness based on other reviews but didn’t notice any issues on our stay.

Room and shower room are too smelly.

Amazing

Bathroom needs a litte update

We went for 9 days and stay was great , good location next to a train station.