Roy the manager went over and above to help us during the check in process. Let us check in early as our room was ready. We were upgraded to a deluxe double room. The room was clean and extremely spacious had floor to ceiling windows in the bedroom and bathroom. So it felt light and airy. Lots of mod cons like a blue tooth radio and Nespresso coffee machine. Tea, coffee and hot chocolate and there was a bottle of milk and two bottles of water in the fridge. Lovely comfy bed and a great waterfall shower. I forgot to reserve parking so phoned the number on the booking and got through straight away to a real person none of this automated stuff. They sorted the parking out for us there and then. Hotel was right in the middle, walking distance from lots of bars, restaurants and cafes. Ideal for our two night break. Would definitely recommend and will definitely stay there again.

Excellent from start to finish, check in was seamless and communication was great. The room was spotless, with everything you could need and more. Location was brilliant, less than a minute walk to restaurants, bars and shopping. Not essential but the parking you can book is cheapest in Cheltenham.

We really enjoyed our stay here! Great location and super comfortable room! Will definitely be staying here again if I'm visiting the area!

Overall, we had a fantastic stay at Crescent Place. The team member on site was very friendly, chatty, and helpful, which made a real difference to our experience. Our only concern was that our room was noticeably smaller than the one our friends stayed in despite us paying the same price. Our bed was a double and they had a king sized bed. The bathroom in Room 13 (the attic room) was also quite compact. On a positive note, we appreciated the thoughtful touches on arrival, with milk and water provided in the fridge so we could make a hot drink straight away.

It was nice to see a fresh bottle of milk in the fridge and plenty of amenities for making a hot drink. Really nice touch. The room was wonderful, overall. Nice comfortable bed as well. I would say, the room was slightly dusty in some parts and there was, what looked like hole in the bathroom door, that might have been punched in by someone else before I stayed in the room. Perhaps some improvement there would really be helpful. I would most definitely stay here again, I very much enjoyed it.

Very good in general

Very clean, excellent shower facilities and beautiful location

Clean room with attention to details. Coffee machine was a treat and there was a milk bottle in the fridge sourced from a local farm which is a very nice gesture.

Great place to stay in central Cheltenham

Spotless room, helpful staff, good location

Standard of the room and accommodation, car parking

Clean and comfortable great location

Lovely place with a superb member of staff at the front desk. He was very helpful and informative

Communication beforehand was excellent with all instructions very clear The apartment and parking were central and easy to access The accommodation was luxurious, clean and well equipped - the bed was amazing. A great stay and the staff we met and liaised with were friendly, smiley and helpful. Would highly recommend and will definitely return.

Room spotless great location helpful staff great parking facility

Very modern room split over two levels. Really central and easy to follow instructions from the hotel. Highly recommend

Excellent stay, the bed and pillows were very comfortable. The room was spotless and the location fantastic. The complimentary drinks were appreciated although unfortunately the milk in the fridge was gone off despite still being with in date. For the price we paid we were more than happy with our stay and will definitely be booking again

Las comodida

Excellent location. Great service and immaculate room.

Lovely clean, well appointed room, great ambience with the double-height windows.