The hotel was fine. Hotel.com should not advertise breakfast included, when midweek it is not. The hotel kindly provided breakfast when we pointed out you had advertised it. Also very unhappy with your link to Tesco vouchers. We had to use your specific booking channel to use our Tesco vouchers, which cost nearly twice as much as if I had booked it directly myself. This rendered the vouchers almost valueless as far as we were concerned. So, in summary, hotel very nice, but not happy with the elements linked to you.

Room was gorgeous, very peaceful, and lovely bath and shower. Pub was super, and the staff attentive and helpful when needed. Pub had a great range of local beers and spirits too, and there was a lovely atmosphere in the pub in the evening.

Quiet, beautifully decorated large room. Gorgeous bathroom with high quality toiletries. Comfy cosy bed and lovely tea and fresh coffee. Would definitely stay again!

Only a continental breakfast available which was limited. The bedroom was spacious and newly refurbished. It had everything we needed. Great location for Wells centre.

Staff were lovely, room was clean and comfy.

Loved this place. The decor and cleanliness were outstanding. All of the staff were friendly and helpful. Great location for exploring Wells and Tucker Street car park at £4 for 24 hours was a bonus.

We had a great welcome and were shown to our fabulous room. Spacious and well decorated, it had a great spread of tea and coffee with real milk in the fridge! Comfortable bed and new, good quality bedding. Plenty of drawers and hanging space. Sofa and desk for daily activities. Tha bathroom had the best walk in shower setting we have seen so far! Great pub with excellent food and drinks selection. But what it made it really special was the staff, customer service was really excellent, and provided with a smile.

Very comfortable and friendly staff

Room was lovely, location great, with very cheap parking nearby and walking distance to everything

What a lovely find this hotel was. Very smart boutique hotel. Bar and staff were amazing and very attentive. Food was lovely. Room was very clean and everything was provided. Top spec toilet rolls, tea and coffee and shower gel, shampoo/conditoner. Short 10 min walk into town which is worth a look. Continental brekkie was all you could ask for and eat as much as you wanted too. Only ask would be biscuits in your room to go with the tea/coffee. Would definitely return again.

A very well equipped and well furnished property. The home was really cosy and comfortable and excellent value for money.

Our stay was excellent. Very friendly hotel and helpful. Room very nice and comfortable.

Friendly staff, lovely spacious room, loved the decor, spotlessly clean!

Staff and welcome - superb, friendly and efficient at all times - absolutely faultless. Room and premises - welcoming, clean and very comfortable. Food, breakfast and dinner - the Continental Breakfast was excellent and very nicely presented. We also had dinner in the bar/restaurant and that was good, well-presented and delicious. Parking - there is no parking but we simply used a nearby Morrisons and paid a modest price for parking there using the JustPark app. All in all, superb, we will be back.

Great hotel, lovely food and staff were very friendly and welcoming

The room was very comfortable and the bathroom was very clean with an excellent shower The bed was very comfortable and we both slept well

A truly wonderful place. Stylish, comfortable, friendly. We loved our stay and plan to return.

We had a lovely boutique room, recently refurnished with comfortable bed and excellent shower. Staff were friendly and efficient. Great value for money.

We received a really nice warm welcome from Jan. Check in was straight forward and easy. Jan explained where everything was and how everything worked. The property has been renovated to a really high standard with quality materials. Food is excellent, and all the staff were polite and friendly. making everyone relaxed. Very enjoyable stay. We will return.

Spent a couple of very relaxing nights here, great Pub with lovely, well equipped rooms and cracking continental breakfast, didn't eat but food looked lovely, hence the busy restaurant, great selection of craft beers, ciders and spirits, all very reasonably priced. Fantastic staff who couldn't be more friendly or helpful, highly recommended & won't hesitate to return.