Dear Valued Guest, Thank you for your stay and your positive review! We are delighted that you found our hotel clean and new. We apologize for the incident with the dirty towels upon your arrival. Our front desk team promptly addressed the issue, but we still regret the negligence on the part of our housekeeping team. This feedback is invaluable and will help us pay more attention to detail in the future. Thank you for your understanding, and we hope to welcome you again! Sincerely, The Special Team at Palu

Thank you so much, dear guest! We are delighted to hear that you had a comfortable and memorable stay at our hotel. We also appreciate your compliments regarding the food, cleanliness, and staff service. We sincerely thank you for your recommendation and look forward to welcoming you and your colleagues back again! Sincerely, The Kaspalu Team

Thank you so much for your review and for trusting Khas Palu with your stay. We are delighted to hear that you had a pleasant stay and found our morning airport transfer service very useful. We offer this service to facilitate guests with early morning flights. We hope you had a smooth trip and look forward to welcoming you back to Khas Palu again. Sincerely, The Khas Palu Team

Dear Ms. Uni, Thank you so much for choosing Hotel Kaspalu and for taking the time to write such a positive review. We are delighted to hear that you had a wonderful experience, especially the friendliness of our staff and the quick and easy check-in process. Guest satisfaction and comfort are our top priority, and your review is an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Hotel Kaspalu again on your next visit. See you in Palu! Sincerely, The Hotel Kaspalu Team

Dear Mr. Adi G., Thank you so much for your review and excellent rating of 9.4! We are delighted to hear that you enjoyed the friendly atmosphere of our entire team and the cleanliness of the hotel, which we meticulously maintain. Compliments from guests like you are the greatest motivation for us to continue providing the best service. We hope your business trip was smooth and successful. We look forward to welcoming you back again in the future. Sincerely, The Palu Special Team

Dear Mr. Rizlam P., Thank you for taking the time to write a review and rating your stay 8.5 stars. We are delighted to hear that you appreciated the friendliness of all our staff and enjoyed the breakfast we provided. We use feedback and suggestions from guests like you as a basis for our evaluation to further improve the quality of our services and facilities in the future. We hope your business trip was smooth and successful. We look forward to welcoming you back again in the future. Sincerely, The Special Team at Palu

Thank you for choosing and reviewing our hotel. We are delighted to hear that you felt comfortable in our room and received friendly service from our team. We apologize for the inconvenience regarding the air conditioning not being as cool as it should have been. This feedback is very important to us, and we will forward it to the relevant team for immediate investigation and improvement. We hope to welcome you back again on your next stay and provide you with an even more comfortable experience. Sincerely, The Management Team, Palu Kas Hotel

Hello! Thank you so much for your honest review. We are delighted to hear that the rooms were clean, the staff was friendly, the location was excellent, and the atmosphere was peaceful—all things we prioritize! Regarding access to snack shops, we apologize if it's a bit far (approximately 50-100 meters from the main road). We have taken your feedback into consideration. In the future, we will add more snack options to the hotel or make it easier for guests to order online. We hope you will return to Palu in the future and stay with us. We look forward to seeing you again. The Special Team at Palu Hotel.

Thank you so much for your positive and constructive review. We are delighted to hear that you appreciated the cleanliness, tidiness, and excellent location of our hotel, which is close to the airport and the numerous restaurants on Basuki Rahmat Street. We also appreciate your feedback regarding the packaging of the soap and shampoo bottles. We will immediately investigate and improve the soap and shampoo dispensing system in the rooms to make it easier to use. We apologize for any inconvenience you experienced during your stay. We hope to welcome you back again soon. Sincerely, The Special Team at Palu

Thank you very much, Ms. Ayu C.F.A. We are delighted to hear that you enjoyed your stay on June 3-4, 2026. We highly appreciate your 8.5 rating. We are very pleased that our staff provided such friendly service and that you were impressed with the beautiful views and magnificent atmosphere of our hotel. Reviews like this are the best inspiration for the entire Palu Special team to continuously improve the quality of our service and facilities. We hope to welcome you back again in the future. Perhaps on your next vacation, you might consider a longer stay to fully enjoy every corner of our beautiful hotel. 🌿✨ Sincerely, The Palu Special Team

"Dear Mr./Ms. Dadan, Thank you for choosing to stay at Kaspalu and for taking the time to provide us with such a wonderful review and feedback. We are delighted to hear that your stay was efficient and enjoyable. Your positive comments are an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Kaspalu in the future. Sincerely, The Kaspalu Team"

Thank you so much for your positive review! We were delighted that our staff were able to kindly assist you with your early check-in. Fast and friendly service is always our priority, especially for guests arriving after a long journey. We hope you enjoyed your stay in Palu. Please feel free to contact our team if you need any further assistance. See you soon! Sincerely, The Palu Team

Thank you so much, Mr. Dien F., for your detailed review and excellent 10.0 rating! 🌟 We are very grateful that you enjoyed key aspects of your stay, such as: ✅ The friendliness of our staff ✅ The varied breakfast menu ✅ The excellent location in the heart of the city yet still quiet. We also appreciate your valuable feedback. Your comments are invaluable for further improving the quality of our service. Regarding your suggestions: Outdoor hot coffee area – We will reconsider this, such as adding fans or improving ventilation in the area. WiFi per floor – We received excellent feedback and are working with our IT team to improve network stability, including options to add more access points per floor. Fruit for breakfast – We will contact the kitchen team immediately to increase the variety of fresh fruit daily. Thank you again, Mr. Dien, for choosing our hotel during your stay in Palu. We hope to welcome you again with even better service. Sincerely, The Palu Special Team

Thank you for your valuable review. We are pleased to know that the hotel's proximity to the airport and the delicious breakfast were helpful for your early morning flight. We prepare breakfast in advance to ensure you enjoy a comfortable stay even when departing early. We wish you a pleasant journey and look forward to your next visit to Kasparlu. Thank you. Sincerely, The Kasparlu Team

Thank you so much for your positive review. We are delighted to hear that our team, especially the housekeeping staff, provided friendly, honest, and helpful service throughout your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, The Special Palu Team

Dear Dear Customer, we sincerely thank you for your valuable review and rating. We are delighted that you choose our signature hotel every time you visit Pulu. We sincerely thank you for your trust and patronage. We hope your stay here is always comfortable and filled with beautiful memories. We look forward to seeing you again. Sincerely, The [Hotel Name] Team

Thank you very much for your review and rating. We are delighted that you choose to stay at our hotel every time you visit Koh Puloo. We appreciate your loyalty. We hope your stays at our hotel are always comfortable and filled with wonderful memories. We look forward to welcoming you back again soon. Sincerely, The [Hotel Name] Team

Thank you so much for your wonderful review and 10.0 rating! We are delighted that you felt comfortable and enjoyed the hotel's facilities and the service from our staff. Providing the best experience at a great value is our top priority. We are glad you recommended our hotel. We hope to welcome you back again soon, whether for business or leisure. See you next time! Sincerely, The Management Team, Kas Palu Hotel

Hello Kak, Thank you so much for your positive review. We are delighted to hear that you were satisfied with our new hotel, its comprehensive facilities, and the reasonable pricing. Your review is a great encouragement to our team to continue providing the best service to all our guests. We hope to welcome you again at Khas Palu Hotel. Sincerely, The Khas Palu Hotel Team

Hello Kak, Thank you so much for your 10-star rating and positive review. We are delighted to hear that you were satisfied with the cleanliness of the room, the newness of the hotel, and the service from our team. This feedback is very meaningful and motivates us to continue striving for the best service. We hope to welcome you again at Khas Palu Hotel. Sincerely, The Khas Palu Hotel Team