Thank you very much, Ms. Ayu C.F.A. We are delighted to hear that you enjoyed your stay on June 3-4, 2026. We highly appreciate your 8.5 rating. We are very pleased that our staff provided such friendly service and that you were impressed with the beautiful views and magnificent atmosphere of our hotel. Reviews like this are the best inspiration for the entire Palu Special team to continuously improve the quality of our service and facilities. We hope to welcome you back again in the future. Perhaps on your next vacation, you might consider a longer stay to fully enjoy every corner of our beautiful hotel. 🌿✨ Sincerely, The Palu Special Team

"Dear Mr./Ms. Dadan, Thank you for choosing to stay at Kaspalu and for taking the time to provide us with such a wonderful review and feedback. We are delighted to hear that your stay was efficient and enjoyable. Your positive comments are an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Kaspalu in the future. Sincerely, The Kaspalu Team"

Thank you so much for your positive review! We were delighted that our staff were able to kindly assist you with your early check-in. Fast and friendly service is always our priority, especially for guests arriving after a long journey. We hope you enjoyed your stay in Palu. Please feel free to contact our team if you need any further assistance. See you soon! Sincerely, The Palu Team

Thank you so much, Mr. Dien F., for your detailed review and excellent 10.0 rating! 🌟 We are very grateful that you enjoyed key aspects of your stay, such as: ✅ The friendliness of our staff ✅ The varied breakfast menu ✅ The excellent location in the heart of the city yet still quiet. We also appreciate your valuable feedback. Your comments are invaluable for further improving the quality of our service. Regarding your suggestions: Outdoor hot coffee area – We will reconsider this, such as adding fans or improving ventilation in the area. WiFi per floor – We received excellent feedback and are working with our IT team to improve network stability, including options to add more access points per floor. Fruit for breakfast – We will contact the kitchen team immediately to increase the variety of fresh fruit daily. Thank you again, Mr. Dien, for choosing our hotel during your stay in Palu. We hope to welcome you again with even better service. Sincerely, The Palu Special Team

Thank you for your valuable review. We are pleased to know that the hotel's proximity to the airport and the delicious breakfast were helpful for your early morning flight. We prepare breakfast in advance to ensure you enjoy a comfortable stay even when departing early. We wish you a pleasant journey and look forward to your next visit to Kasparlu. Thank you. Sincerely, The Kasparlu Team

Thank you so much for your positive review. We are delighted to hear that our team, especially the housekeeping staff, provided friendly, honest, and helpful service throughout your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, The Special Palu Team

Dear Dear Customer, we sincerely thank you for your valuable review and rating. We are delighted that you choose our signature hotel every time you visit Pulu. We sincerely thank you for your trust and patronage. We hope your stay here is always comfortable and filled with beautiful memories. We look forward to seeing you again. Sincerely, The [Hotel Name] Team

Thank you very much for your review and rating. We are delighted that you choose to stay at our hotel every time you visit Koh Puloo. We appreciate your loyalty. We hope your stays at our hotel are always comfortable and filled with wonderful memories. We look forward to welcoming you back again soon. Sincerely, The [Hotel Name] Team

Thank you so much for your wonderful review and 10.0 rating! We are delighted that you felt comfortable and enjoyed the hotel's facilities and the service from our staff. Providing the best experience at a great value is our top priority. We are glad you recommended our hotel. We hope to welcome you back again soon, whether for business or leisure. See you next time! Sincerely, The Management Team, Kas Palu Hotel

Hello Kak, Thank you so much for your positive review. We are delighted to hear that you were satisfied with our new hotel, its comprehensive facilities, and the reasonable pricing. Your review is a great encouragement to our team to continue providing the best service to all our guests. We hope to welcome you again at Khas Palu Hotel. Sincerely, The Khas Palu Hotel Team

Hello Kak, Thank you so much for your 10-star rating and positive review. We are delighted to hear that you were satisfied with the cleanliness of the room, the newness of the hotel, and the service from our team. This feedback is very meaningful and motivates us to continue striving for the best service. We hope to welcome you again at Khas Palu Hotel. Sincerely, The Khas Palu Hotel Team

Thank you for your review! We are delighted to hear that our hotel's modern design and comfort met your business travel needs. We hope your next visit will be even more enjoyable. We look forward to welcoming you back again. Sincerely, The Palu Special Hotel Team

Thank you for your review and feedback. We are delighted to hear that your overall experience was very good. We apologize for the slightly salty taste of the fried rice. We will forward your feedback to the kitchen team for consideration and to ensure the quality of our food remains consistent. We hope to provide you with an even better experience on your next visit. Sincerely, The Kaspalu Hotel Team

Thank you for your positive review! We are delighted to know that our friendly staff and the comfort of our spacious and clean rooms provided you with a memorable stay. We hope to welcome you back to Hotel Kaspalu again. Sincerely, The Hotel Kaspalu Team

Thank you for your positive review! We are delighted to know that our friendly staff and the comfort of our spacious and clean rooms provided you with a memorable stay. We hope to welcome you back to Hotel Kaspalu again. Sincerely, The Hotel Kaspalu Team

Thank you for your detailed review and appreciation. We are delighted to know that the comfortable atmosphere, excellent location, and friendly service from our team contributed to your pleasant stay. We apologize for any inconvenience related to the air conditioning in your room. Thank you for your understanding and willingness to assist during the problem resolution process. We will continue to improve the maintenance of our facilities to prevent such incidents from happening again in the future. Your appreciation is an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Hotel Kaspalu again. Sincerely, The Hotel Kaspalu Team

Hello Kak, thank you for your short review. We are glad to hear that you were comfortable and the room was clean. We hope you enjoyed your stay and we look forward to welcoming you back to Hotel Khas again.

Hello! Thank you for your review and rating. We are delighted to hear that you were impressed with our friendly staff during the check-in process. We hope you had a pleasant stay and look forward to welcoming you back again soon! 🙏✨

Thank you for your review. We apologize for the inconvenience caused by the insufficient hot water on your first day of stay. We understand that hot water is essential for a comfortable stay. Our hotel's hot water system uses solar power, and the amount of hot water supplied is affected by the amount of sunlight. However, this is not a reason to compromise the quality of our service. We will forward your valuable feedback to the relevant department and are committed to investigating and improving our system to ensure a consistent hot water supply regardless of weather conditions in the future. Your valuable feedback will greatly contribute to improving our facilities and services in the future. Please contact us if you have any questions. We look forward to welcoming you back again. All of our staff strive to provide you with an even more comfortable stay. Thank you, Hotel Management Department.

Thank you for your review. We are glad you enjoyed the new building, our staff's service, and our breakfast. We sincerely hope to welcome you again at Hotel Kaspalu. Sincerely, The Management of Hotel Kaspalu