Overall Ratings & Reviews Cross Roads Hotel by Greene King Inns

Staff were really fantastic

Only 2 13 amp socket had to go and buy an extension lead

The whole place looks neglected and in need of a good clean and upgrade. Staff not welcoming at all with the exception of Michelle the waitress on the Thursday evening and the bubbly waitress who served us at breakfast on the Friday.

Run down, shabby, carpets are filthy, paint peeling off the walls. In fairness the bed was comfortable. I didn't take breakfast as I was worred about the cleanliness of the place. Chose to eat out at a different pub. It's a big place, with potential, but it's being run on a shorestring staff and needs some investment.

We stayed in rooms 9 and 10. Leaking roof in hallway with age related stain. Stained Carpers in room. Skirting boards hanging off. Heater in room just hung below window, Old with no remedial decoration around. Bad signage to internal areas. Food average with major problem on the Sunday when arriving back to have Sunday Roast at 17:30 told "No Meat Left" just some potatoes and Veg Left. At this time there were heated exchanges between other guests about the lackof food. Kitchen staff NO INTEREST IN CUSTOMER SERVICE. The only Member of Staff who SHONE during our 3 days stay was SOUKI. (Not sure about spelling) She was absolutely amazing in her efforts to help us. The General Manger was aware of the food issues and the fact that not enough was prepared for the Hotel Resident s and the Locals. Cannot recommend this Hotel at all.

Awsom food

Looks like an old premier inn. Decor and rooms are tired but had a great sleep, room was clean and had a really powerful shower. Good for the price

Old, dated, dingy, mouldy bathroom, dark lighting, arrived and both radiators were flat out so room was stuffy and hot, windows only open a jar so took ages to cool down. Corridor smelt like wee! Won’t be returning there.

Uncleanliness

Rooms require a lot of work

Amazing stay! Lovely view and cosy room! Wish I could have stayed longer!

Room required decoration. What you pay more attention to room

Great food and staff, accommodation needs a refurbishing

Stayed here as my son was karting at Whilton Mill. Rooms are ok. Bar and restaurant is good

This Hotel is fine for the process a former Premier Inn. The rooms need updating, especially the bathroom. Though my room had a decent tv and the bed was comfy. The restaurant next door was very good

Stayed in a ground floor room, it was clean but needs updating. The room above me, the floor boards, wow, for some reason between 12am and 3am the were wandering their room which meant i couldnt sleep for the floor

Staff and food in the pub are excellent. The rooms are out dated and in severe need of refurbishment

The facilities very dated , our room was mouldy and very poor

The accommodation seriously requires a refurbishment. Food is ecellent

Place run down and dirty