Overall Ratings & Reviews Carriage House Motor Inn

A bit dirty

We will be back.

This hotel was supposed to have a pool and complementary breakfast. When I arrived. They told me the pool had been broken down for three or four months and that there was no complimentary breakfast. I traveled with my two children for a hockey tournament. Everything in the area has already been booked, so there were no other choices for pools. The fact that they didn’t tell me when I booked it is ridiculous. When I arrived in my room, they definitely didn’t vacuum, and it looked like someone spilled hot chocolate all over the countertop.. I had to clean the room myself before we slept in it. My girlfriend woke up with some serious pink eye, probably from those nasty sheets.

Bad experience overall.

The staff were particularly great with every interaction. The rooms were clean, just worn down and outdated. It's low budget stuff, but still a great value for the money. The mattresses were hard and the pillows pretty thin, but it was a good, safe roof over our heads for the night, especially on a busy weekend where a lot of places really jacked their prices up. Exactly what we needed.

This hotel is closed

cancelled my reservation without telling me, did not find accomodation alternative, I had travelled from out of country and was left in the cold. Expedia was equally unreachable during this time.

very old but you get what you pay for

We were moved at check in from Carriage house to Rhodeway in. Very run down, outside door to parking lot didn't lock, limited parking, dingy room, peeling wall paper, broken heat, ratty blankets, threadbare towels.

This hotel was purchased by the motel across street. The office of this hotel is a construction zone. No sign on door, no staff around. You have to go across the street to check in, but no sign, no text nor email to let you know this. No microwave, the coffee maker and TV did not work. Snow was not adequately removed. Not good safe parking. If all you need is a bed, this is a better option than sleeping in your car.

This hotel is a scam. I spent my entire day while traveling trying to contact them to arrange to check in outside of the 2 hour window they like. The phone does not connect. This is in the middle of the Adirondack mountains. Cell service is unpredictable at best. I was sitting in an unplowed snowy driveway at 830 on a Friday evening, with my child, unable to reach anyone. Expedia couldn't reach anyone. I leaned on my horn for 5 minutes. Nothing. The "office" is an empty room with a single bulb light. No info on contacting anyone. Their info on the site says 24/7 service available. Clearly false. 5 degrees, no one available, snowy parking lot. If the empty room didn't have the light, would think it was abandoned. Amazingly, they CAN be contacted to refuse a refund. Sleep in your car. It will be more dependable. I wish this would allow me to upload the picture of the "office."

Not fancy. Not even close to fancy. Basic. It was perfect. Clean. Quiet. Perfect base for our outdoor adventures.

Pretty good. Good location. Good customer service.

The check-in process was terrible. I knocked on the office door several times and nobody answered. I tried to call many times and nobody answered the phone. After about 10 minutes, I saw another customer and asked her about the check in process. She sent me an across the street to other motel and it turns out I was supposed to check in there. There was no information about this check-in process at all. If it hadn’t been for the other Customer, I would’ve had to sleep in my car.

Nice staff, hotel was ok but have some issues with the property

This is not to criticise the property more for expedia to not notify me that both the pool and spa were not working. And has not been for a while. Probably why the prices were low. I chose the property because l know this spa and pool and they're great. That's really what l wanted when l booked. It's pretty dishonest as they were mentioned on property amenities. Also there was no breakfast! And l booked that too!! I feel humiliated.

terrible

I never had a chance to stay at this property. There was no one on hand to check me in, the parking lot was unplowed, and the office was dark and looked to have been abandoned for months. I don't they are actually open for business, yet they took my money and would not provide a refund.

I reserved two rooms. On my arrival they did not have available rooms.

I am very disappointed, my room is freezing. I can't control the heat which seems to be set at 60 degrees. Apparently, I am not the only guest that is frozen as another woman was in the office complaining of the same thing. The pool & hot tub is also closed. No mention of this on the website, the hot tub would have been nice since they seem to be trying to save money on the heat bill by keeping the rooms at 60. This is a no frills accommodation, so the bar is low...but heating the room should be standard, ownership should do better. I wasn't expecting much but I was expecting a warm room.