Overall Ratings & Reviews Studio 6 New Braunfels, TX

Had roaches and house keeping never came by

First room tv did not work just flickered. Changed rooms. All of hallways smelled like weed, bare walls in rooms, room smelled of weed. No soap or shower products in the bathroom. Only two towels for a family of 4.

I thought because of being a renewed facility, it was going to be cleaner, but the hallways were nasty, it was super noisy, you could hear the next door guests at all times. Beds were clean at least and the lady at the front desk was very sweet, but most likely not staying there again

It was nasty rooms had a bad odor and had roaches and bed bugs it was not satisfactory at all and should have been reimbursed for how nasty they was now have to check all my luggage for roaches had a family member woke up with roaches in her purse would never stay here again kids woke up with bites from bed bugs horrible.

This property was very bad! Didn't feel safe, not clean, bugs, and when I went to management kept getting pushed off. Couldn't even stay what was prepaid due to the condition. Checked out and tried to get with the manager, and they kept saying not there and unavailable

This place was horrible, to start when we go in to check in to the studio 6 there’s no one is the lobby at any time we had to walk across to the other building to check in or with any other assistants. We get our keycards and head to the top floor where the hallway smelled absolutely horrible at all times. We make it into our room where we notice the room doesn’t match the pictures in the listing, the room is smaller than advertised and is missing furniture. The cleanliness of the room was also bad, the microwave was very dirty and had dirty napkins in it, the sink had chunks of food, there was left over food in the fridge, and the lights above the beds were filled with dirt and trash. The toilet in the restroom was clogged when we got there so we had to wait for maintenance to fix it. Room service was subpar as well, they cleaned the restroom and did the bed but they still left the microwave, fridge, sink in the same condition it had been. On our final night there we enter the building and try to key into our room but neither key would work at all, we head across to the other building where the worker re program the keys without any confrontation. The key still did not work when we got to our room so we head back down to speak with the worker, turns out she misheard the room number and gave us the keys to someone else’s room without any sort confirmation it was our room. Overall this was a horrible experience, one of the worst hotels I’ve stayed at I would not recommend it.

The front desk was helpful

Was good and comfortable

Roaches.

This property was filled with roaches. The gentleman next door to me left due to the roaches and my tv didn’t work and they asked if I would like his room knowing the roach issue. They make you pay a $75 cash deposit and will only return when you’re ready to check out and they inspect your room. The water was shut off after work without warning leaving hours of no use. Never again. 0/10

Room was fine, but don't think that you are going to have your trash emptied or clean towels/sheets without tracking them down. Stayed for 2 weeks and when I requested them to come change sheets and get clean towels I was told it was not my day (like we work there and are suppose to know what day they are suppose to come and clean). They would not help me even though no one came the entire time we stayed. We canceled our reservation for the 3rd week because of this and will not be back.

It had a very sketchy look to it. The people outside, just didn’t make the place look welcoming, or safe. You had to check in at one side, then drive around to a whole other building and park somewhere else then enter in through other doors. Place smelled like one big rolled up dubbie. The area I stayed in had no staff supervision, or anyone there at all. The room was a very decent size, and clean. It would have been nice if there was pans and utensils provided since I did rent a kitchenette/ studio. I will say though, absolutely quite hallways. I enjoyed not been woken up by crying children, or parents yelling at kids.

They gave me a room that wasn’t clean. The room smelled like smoke, and even after the room was cleaned, it still looked dirty. The towels were dirty.

Despite the kind staff, our stay was miserable. The neighboring guest had two dogs that started barking at 5am and never stopped. There were dog feces all around the sidewalks and planters near the room which made bringing things in from the car harder than it should have been. There was no way for the hotel staff to address the noisy dogs. It would have been nice to have been told there were animals in the room next to us before we got all unpacked and in bed - that way we could have asked for a different room.

I refused to stay there. It was dirty. There men hanging around outside smoking. I arrived and ask to use the restroom and was told there was no restroom for customers, i would have to wait until i checked in and get to my room.

Hotel did not reach back out to me after complaint of non cleanliness and leftover food in fridge, price is reasonable however pay a bit more and stay elsewhere at least not this location. The area is also not safe.

This was the worst place I’ve ever booked. After waiting 2 hours for room to be cleaned,checked in 2nd room and bugs crawling all over floor and roachs crawling on wall. I went to front desk and was told that there was nothing they could do about that. I’ve never had such poor customer service. They said I couldn’t get a refund and called the police to have my family escorted off there property . Also upon checking in they charged me more than the price I booked for. Once again front desk person said I needed to contact you because they can do that. I would never recommend this place to anyone. I would hope you take this place off of your hotels. I will be contacting corporate about everything. I have pictures of bugs and trashy hallway.

Lovely stay!

N/A

It’s worth it