Overall Ratings & Reviews Bros Inn Hotel

My booking got canceled last miniute with no information about such given to me before my arrival, very hard to get refund back which I am still waiting for

The windows in the room didn’t close as the handle was broken off. The hotel is on a busy street so with the windows open it was really noisy all the time The blind in the window only covered 3/4 of the window so the light from the street lamps illuminated the room all the time The room was noisy and light which made sleeping very difficult. Which the main function of a hotel room The hotel doesn’t have a front desk so nowhere to get it rectified Hallway was dirty and littered post

Check in was awful. With no reception they are meant to send a code. We didn’t get it. 40 minutes trying to call while standing on the street! Hotel is very basic and tired. There was no shower gel or shampoo in the bathroom. The carpet is old and disgusting The place was clean enough but it did have a grimey feel

Poor Facilities. Tv inaccessible. Dirty stair carpet

Its quiet and pleasant but tv didn't work

I've stayed in Oyo Bros Inn Hotel on 20-21 Apr 2024 (two adults and child). Booked through Hotels.com. Just want to say it was a worst ever stay in my life. We just went to bed, switch light off and after couple minutes I heard a noise. When I turn light on I saw a mouse running on floor. My daughter was screaming. She couldn't sleep then all night long crying in bed. I have checked floor and I find mouse droppings in every corner! This place should be close by Environmental Health Department!

The pictures displayed are misleading and don’t resemble the property at all. The Dome Hotel has shut down and the entrance is, instead, a tiny door on the street. Everything is self-service which was incredibly stressful. No codes were sent to me in advance so I had to ring the mobile number (7 times!!!!) in order to get access. In each instance I was put on hold for ages without explanation, given the wrong code multiple times, and the customer service was terrible. The room, once finally inside, was reasonable but overshadowed by the noise - from the main road and also from a clicking, old radiator. Either way, no quality of room could make up for the utter stress of the checking in experience. If I could give it less stars I would. Avoid. Avoid. Avoid.

Disgusting

Carpet on stairs needs a really really really good clean. Tv had no connection at all and was told I had to leave at 10 am instead of 11 usual check out time.

Nice

Terrible place, I want a refund

No parking as well

The hotel entrance is a door at the side of what used to be the entrance to the hotel when it had a reception etc. once inside the corridors are shabby , old carpet which is dirty. The room itself is okay , the bathroom is old . The room itself was clean . You have to use a code for the entrance into the building and a code into your room . There is no service at all , if you had a problem I don’t know what you do as there is no way of contacting the hotel. It’s more like a hostel than a hotel

Unfriendly staff,I was not attended to and was not given a room to sleep. I was left out in the cold with my kids. The most horrific experience in my life.I did not get a room or refund.£96.30 was not refunded.

bathroom smelly feels really poor

Great price for London. Clean room. Courteous staff. Good breakfast. 4th time we've used this hotel.

Excellent Friendly staff Breakfas even during difficult time

Excellent . Clean staff were friendly and hotel is worth a lot more than they charge I paid £36 for one night , I would have paid £136 for the one night , plus breakfast was included Had to ask for a heater due to a cold night , 10 stars from me . And it’s V rare I give that score

Fantastic little hotel for the price! Clean room, good shower and friendly staff. What more could you ask for!

When asking for a room on the lowest floor, we were put on the highest floor, quite cold