G***t
5.6
/10
Reviewed 41 week(s) ago
Hotel is quite newly renovated. Clean but not too well maintained, toilet bidet was leaking water entire time. Horrible part was our neighbors were smoking in the hotel which is prohibited. When confronting the reception, the lady brushed it off. Only after talking to the manager did the issue stop. These other guests would open their room doors lie on their bed and smoke their cigarettes. Our clothes and towels smelled like cigarettes after one night stay. Really had to leave because we were literally coughing from the second hand smoke. Horrible experience.
Read More
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear our Valued clients,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience you experienced.
Please rest assured that we take your comments very seriously. Your feedback has been shared with the relevant departments so that we can address the issues promptly and take necessary steps to improve our services.
We value your input as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the next time and provide you with a much more enjoyable experience.
Sincerely,
Hanoi International Hotel Management.
