Overall Ratings & Reviews KAHATSA' boutique hotel

The property needs some basic attention. However for the price it was worth it. A couple of things to note. They need to clean the bathroom drains. The first room I was checked into was stinky. The smell was coming from the drains. The second room was better but the drains in the shower and sink were slow and made the bathroom smelly. But not the room. Clean the drains! I didn’t try the breakfast included. Across the street is a nice cafe with good coffee and breakfast items. Lastly, I only saw two rooms but it appeared that most rooms have no windows or a small column window by the front door. I’ve never experienced a windowless hotel before. I wouldn’t stay, again.

This is a nice hotel- hard to see the entrance from the street - even the taxi driver was not sure of its location. I have VERY mixed feelings about this hotel. It looked Very clean but two things that stood out - the fitted bed sheet was stained with what looked to be blood (apparently the wash didn’t take it out) and the electric kettle was quite rusted inside. The staff was apologetic for the dirty sheet and we were given another room (it had two full beds and not the king that we had in the other room). I forgot to mention the rust issue but I hope they get this feedback and look into it.

No phone in room, no ice machine.Staff was very helpful. Good breakfast included. Special taxi rate if they call for you. Rooftop pool was very nice. Great location. Cleaning staff excellent! WhatsApp # is useful.

My stay was great! My room was ready early. Staff was very friendly and accommodating, I forgot a charger and they were more than happy to assist. Room was very cute and the diffuser was on when I walked in. Very relaxing. Breakfast is included which is great! Hotel is also across the street from a supermarket and close to a lot of souvenir shops and restaurants.

Great staff

Superb hotel!

The hotel was very clean, comfortable and the staff was very friendly and attentive. The location was perfect, was safe and walkable to many restaurants and shops and supermarket across the street. Street parking was always available.

Property felt safe and secure. Staff were very friendly and helpful. Wifi was bad and breakfast could have included some various condiments, but was otherwise decent for an included deal.

Very friendly and helpful staff. Great location to see the sights. My only complaint would be the hotel is located on a busy road with lots of noise. The hotel is clean and well maintained.

Excellent hotel. Clean and peaceful. Wonderful staff!

This is a hidden gem in Tulum. Excellent staff. Zen vibes. Every detail with an artistic touch. Great water pressure. Very clean. Very safe part of town. Next to Supermarket! The best bang for the buck in Tulum.

Hace falta mas variedad de desayunos por lo que pagas, con la atencion todo bien

Nos encantó excelente servicio 👍 lo único la entrada es poco visible pero en general todo super bien y todo el personal muy amable

Recomiendo ampliamente, no le falta absolutamente nada y está súper barato

Relajante

Muy lindo el hotel, bien ubicado y personal muy amable,

Es una propiedad bastante cómoda Tranquila tiene un toque bastante deferente a lo acostumbrado con sus hermosos jardines y la piscina en la zona superior en el desayuno el personal bastante atento en la recepción también todo muy cómodo

El personal de recepcion y comedor muy atentas . Confortable , limpia y segura. Me encanto.

Arrivée difficile: escaliers à descendre pour accéder à la réception. Graviers partout donc pas possible de faire rouler les valises. Chambres salles, avec des cafards et des moustiques. Piscine salle, au point que nous n'avons pas osé y aller. Je ne recommande pas. Réclamation faite directement sur place, geste commercial accordé, c'est le bon point.

Waren nur eine Nacht hier und hatten aufgrund der guten Bewertungen gebucht, die wir leider nur zum Teil nachvollziehen konnten. Sehr nett war der Service. Die Frühstücksoptionen waren sehr eingeschränkt. Parkmöglichkeiten unmittelbar beim Hotel waren keine vorhanden. Und im Zimmer haben wir uns ein etwas eingesperrt gefühlt, da es keinen Balkon und keine Fenster gab, sondern nur eine Milchglasscheibe zum Gang gab.