This hotel was so lovely. We had a gorgeous room with such a nice view, the staff were all friendly and helpful, the food was consistently good and the lagoon pontoon was beautiful with kayaks and SUPs free to use. We had such a nice time, thank you!

Súper recomendable; sin duda volvería a regresar. La atención de todo el personal es excelente. La comida del restaurante muy buena. Las instalaciones en general están muy bien, limpias y con buen mantenimiento. 100% lo recomiendo.

clean room and friendly staff; a bit slow service wise but viva mexico!

We were pleasantly surprised once we stepped into our room. The view was gorgeous, the room was very clean and the products they offered were of very good taste and quality. The property had different levels and they had open spaces. It was more intimate because of its size and that was perfect for us. They also had kayaks and hammocks for guests to use so that amazing. We would definitely stay there again when visiting Bacalar!

Staff is very friendly and helpful Breakfast was great very clean good service A/C on the room was excellent

Spotless, nice room. Outstanding view of the lagoon. Nice amenities in the hotel with a dock at the lagoon with chairs. Paddle boards and kayaks available for free. Wonderful stay.

There is a full kitchen but not plates, cups, cutlery or soap. Fridge is so small, hard to store anything in there. Lots of stairs if you are staying in the suites on the top floors. Cleaners were great but moved things and closed/packed suitcases away. Was a little bit annoyed by that as they did not know who’s clothes were who’s. Ordered a bottle of wine to our room and it took 1 hour and 30’mins for it to arrive. Lastly our door to our suite was difficult to close and properly lock. Had to pretty much slam it shut to make sure it would lock.

The hotel itself is faultless, it's a new building with very new clean amenities. Unfortunately the running of it has issues. There was no concierge who was in touch prior to our arrival as is standard. The room fob constantly had issues, longest we had to wait was a few minutes to simply enter our room. Conflicting instructions regarding toilet paper disposal in the bathroom. Non-maintained life jackets which meant most of them were covered in mould. Breakfast included was extremely basic and if you add on anything which would be 100 extra pesos they'd charge the entire meal. 3 days the eggs were so over salted we couldn't eat on top of having to wait easily up to 45 minutes for breakfast. Requested room service once and our food was brought in installments without cutlery. I think the staff needs more training as the potential of the hotel is definitely there but things like management really let down the whole experience. Lastly please get an engineer to fix the WiFi, we had to keep forgetting and rejoining the WiFi every time we lost signal or left the building which was incredibly irritating.

10/10 location, view, staff, comfort, access to activities - this location and Bacalar is 10/10

Gorgeous property

Thank you.

Great staff, so friendly and helpful. Nice room with a great view, definitely will stay there again!

Excellent

The location was perfect transit to the center of town

Location was by far the best we have had travelling around Yucatan. Beware no parking just on side of the road The Good 1 the room was large, modern with plenty of storage well planned. 2 king bed with lovely bedding and comfortable mattress felt like home 3. Bathroom with separate WC and shower with amazing water pressure and plenty of hot water, rare in Mexico 4 mini fridge, nespresso capsule coffee maker, water provided and coffee 5 beautiful balcony with super comfortable extra large chairs views across the lagoon which were amazing WiFi worked really well Amenities lovely terraced areas with beautiful comfortable seating Pool small but adequate Private jetty to the lagoon which included again sun loungers, paddle boards and life jackets for free use on lake. Restaurant and food Hit and miss small menu with usual food like most restaurants in Mexico. Very reasonable prices for drinks and food which again is rare in tourist areas The staff however need to be trained and have a better attitude in the restaurant I believe the manager was the best Maria the worst. No elevator but staff on hand to help with your bags Reception checking in was excellent Fatima was by far the best and friendliest receptionist we have had in our Mexican tour the Morning ones were dower probably bored and in need of training.

Beautiful hotel and location. They even put a slice of birthday cake in our room as we were celebrating. Quiet and peaceful. Staff all very friendly

The property is brand new and the rooms are beautiful. The staff - at check in, at the restaurant, and cleaning the rooms - was great. The view of the lagoon from the rooms is amazing. We really liked being able to take out the kayaks for a spin. The restaurant is very good and also very reasonably priced. We ate breakfast twice and dinner three times. We had great food and drink down there. Overall, we had a fantastic experience at Amaranto and would go back again.

La vista y el ofrecimiento de los mayas buenísimo, la atención del staff brutal. Pero si la más atención en dejar aguas en el cuarto de cortesía, café . Pero de ahí en fuera todo muy bien.

Best Hotel in Bacalar, restaurant offers great menu at great price. Brand new and great service.

We had an absolutely unforgettable stay at this stunning hotel. From the moment I arrived, the service was impeccable, with every member of the staff going above and beyond to make my experience special. A special shoutout to Daniel, whose attentiveness and warm hospitality truly made a difference. The location of this hotel is a hidden gem—peaceful, serene, and perfect for anyone seeking tranquility. The hotel itself is modern, clean, and beautifully designed, with breathtaking views that never failed to impress. Whether you’re relaxing by the lagoon or taking a kayak out to explore, you’ll find peace and beauty around every corner. The restaurant was another highlight. The food was nothing short of delicious—fresh, flavorful, and made to order. Honestly, there’s no need to look elsewhere when you can enjoy such fantastic meals right at the hotel. If you’re looking to unwind and enjoy some of the most peaceful surroundings, this is the place to be. I’ll definitely be returning—highly recommended!