This is the best hotel I have ever stayed at. It is absolutely stunning and worth the value paid.

Very new

We enjoyed a really fabulous week here. The half board option is recommended as the choice of menus both at breakfast and evening mealtime is extensive, multinational and of a high quality. Furthermore, there are a limited number of restaurants in nearby San Sebastián and travel across the island, which has challenging topography, does require transport to access restaurants further afield.

Very nice stay

Fantastic hotel, spacious and immaculate with outstanding views and very good service.

Such an excellent trip - loved every aspect of this stay

This is a beautifully presented and brand new hotel. The property is largely single story but traverses the hillside in at least 5 terraces. This means that multiple lifts need to be taken to reach lower levels of the hotel, and that part of your journey there will be in the open air. For this reason, I’d recommend asking for a room on a higher level. The entertainment was great. Food was okay. The hotel is located a fair way out of San Sebastián and the hotel shuttle, which operates twice a day in each direction is not free. There is no on-site shop selling essentials, and the reverse-osmosis filtered water fountain is only available to guests at breakfast. For this reason I’d strongly recommend hiring a car for the duration of your stay.

This is the second time I have stayed at this hotel whilst it is beautiful I found that information was not freely given, there was no milk in the room for coffee and had to ask every day for milk on the second day we had to ask for the room to be cleaned twice and no one turned up until 19,00 and the lady was rude on arrival Food was poor and it was cold we ate in the restaurant on the second night and was certainly not as good as the first time we came. Lack of choice and not value for money. When we checked out we was not asked what our stay was like and feel the second visit was a let down Last point barking dogs continuously to the point my partner hardly slept Beautiful hotel but disappointing in many ways for the money that we paid

This is an excellent hotel in every day. however it's let down by one major thing which is obvious from previous reviews. The distance from civilisation lets it down and has not been addressed by management. There is a specific timed shuttle bus which has to be paid for at the same cost as a local taxi. The remote location could easily be mitigated if there was a courtesy shuttle bus that ran regularly or on demand. There is a man on the security gate operating the barrier which seems little relevant value far better to employ dedicated shuttle bus drivers for free and there would probably no more negative reviews as it's a fabulous hotel and the food is excellent as are the staff, cleanliness and facilities

Nice hotel. We liked the stripped back contemporary feel & especially the indigenous planting around the grounds.

Wonderful hotel with amazing swimming pools. Many bars. Interesting architecture

The staff were very courteous, the food was great and the Hotel was just lovely. Looking forward to going back.

Such a beautiful hotel in a great setting

Amazing property! Unique layout, beautiful architecture/decor. Still feels brand new. Great views. Quiet.

Modern hotel with a good range of facilities and offering beautiful views of Tenerife and Mt Teide. Well appointed rooms, although slightly disappointed by the lack of an iron and having to pay for ironing as part of the laundry service. I really like how committed to sustainability the hotel is - very impressive. The one area that could be improved is the food quality and service in the main buffet restaurant. There was a reasonable choice but the food was often lukewarm, dried up, or stodgy, so not the most enjoyable.

The hotel is wonderful The infinity and swimming pools are great. We did the tasting menu and flight of wines as it was my wife’s birthday all dishes were superb, there was a lovely cake left for my wife’s birthday on our arrival, the gardens are wonderfully designed and the view of mount teide amazing.. The key standout of this hotel were the staff, every single one of them were amazing. They all went that extra step to make our stay 5 stars..The customer care was top notch so I would like to thank all the staff for making my wife’s birthday stay and mine a unique and memorable occasion.. Thank you Hotel Bancal

Needs spa to be open longer. Hot tub by pools.

This property has the potential to be truly spectacular. We chose it for the final few days of our holiday, hoping to do some work planning and enjoy a soft landing before heading home. The setting and design are stunning—cozy beds, beautifully landscaped gardens, incredible concrete work, and thoughtfully chosen furniture and decor. However, we found the lack of privacy disappointing. The shower and toilet areas had no walls, only glass, and the lounge chairs were just a few feet from our neighbors, which felt uncomfortably close. Wi-Fi was a major challenge. It was spotty at best, which made our work-focused visit difficult and frustrating. This property is not ideal for a working vacation. While I’d read reviews mentioning limited restaurant access, it was still surprising that such a large facility with four restaurants offered so little selection, restricted hours, and an overall lack of flexibility. Rather than feeling welcomed, we frequently encountered a “no” instead of a “let’s make it work” attitude from staff. That said, the hydrotherapy circuit and spa were the highlights of our stay—both were absolutely wonderful. Overall, while there’s much to love, the experience fell short in key areas that could easily be improved

Amazing stay at Bancal! The hotel is huge, green, sustainable, the view of the Teide incredible and the service excellent (thanks to Charlie!). We ate at the buffet and the food was really good and the staff kind and professional. Overall, the quality/price is unbeatable and we really had a lovely stay.

Everything was amazing! I really love our stay here. It would be good to write in the descriptions what is included and what is not, because it is not clear. We had to pay extra for the spa, which was surprising for a spa resort. But everything else was more than wonderful - both the service and the attitude and the quality.