Overall Ratings & Reviews Hillcrest Liverpool Central

Arrived at the property to find that the down pipe on the gutter was broken. Spraying dirty water directly above the entrance to the premises all over me as I entered. Went to book in to find the lift was broken and clearly has been for some time. This was not mentioned in the email the hotel sent the day prior to my arrival. My room was on the 6th floor and staircase is very old with uneven steps and would not recommend to anyone with mobility issues. Rooms are very hot. Bathroom furniture clean but very tired with a lot of marks on ceiling and walls. I would not recommend. Having stopped in hotels in city’s all over the U.K. this is one of the worst and is not good value for money. The only plus point is that is was in a fairly central location for the bars and restaurants. It also concerns me the due diligence that Expedia do on the premises that they advertise. Not a good example on the site.

The room was lovely, lift was out of service. Staff very friendly. The hotel is central to everything

I accept that there is a lot of renovation work going on, which meant there was no dining, no bar and although apologies were given, no lift. The room was okay but the mattress needs replacing and although I did not need it, the television could not get a signal. The staff,I met were helpful and polite.

I paid £198 for a deluxe room and the room was so small you couldn't swing a cat in...we were put on the 6th floor with no lift working snd the stairs were very steep, as we are both 55 and both had both our knees replaced this was not ideal...there was no way to fill the kettle as it did not fit under the tap in the bathroom sink...the matress felt like it was 30 yrs old...on checking out the receptionists just took our key and never even asked how our stay was...I will be making sure this review goes on every social media platform

The rooms were cleaned daily and we're well kept, I stayed for 10 nights, I can't complain about the room itself, access to WiFi and TV with Netflix etc in the room, during my stay the fire alarm went off during the night twice and during the day twice with no explanation for why, now this wouldn't be that much of a problem generally but when the lifts do not work and the stairs are steep and hard work and that is no exaggeration if you have asthma or breathing problems unless your on the bottom floor I really would ask them to move you I was on the 4th floor and my legs ached by the second day and I would be out of breath by the 3rd floor and I have asthma, I did spend most of my time in my room mostly to avoid those stairs only going out if needed, the only other complaint I have is on my last night I had not long got out of the shower and dried myself and got into bed as someone unlocks my door at 9pm at night and walks in because reception had just given them the key to my room by accident none the less but it was not a pleasant experience and I am just glad it happened on my last night otherwise I would have been asking for a refund and leaving had it happend earlier on in my stay. Staff are generally friendly and welcoming. Vending machines for crisp, cold drinks and tea coffee etc are at reception and there is a kettle with tea, coffee, milk and sugar in the room which is restocked every day.

Happy with price , staff and room however having to climb to 4th floor to reach our room at 79 years of age was not good ! By the time we reached our room I literally could not breathe. Sadly if the lift was not working I would not return . I felt that it was the wrong room for an elderly couple !

Lift still out of service

Without having the use of Lift to avoid currying heavy bags on uneven staircase.

No lift operational

On 4 th floor disappointed lift not working

Please fix the lift ASAP, thank you

Disappointed got put on 4 th floor had to climb up 8 flight of stairs as lift out of order it is worse because my partner uses a crutch and I have c o p d

Good hotel at a decent price for a city centre location.

More like a hostel than a hotel - VERY BASIC. Location great, price good.

Location was great, bed comfy clean towels. Needs few touches plugs in better location needs bathroom shelf, side table etc. Sadly lift not working throughout stay BIG impact on our stay as we were on top floor 8 levels from ground very steep stairs. It deterred us from shopping as unable to carry things upstairs. Our knees badly swollen now!!! Staff were lovely. Needs blackout blinds slightly noisy rooms doors banging

We received an email on the day saying the lift was out of order. Unfortunately we were already on our way and, it being Grand National weekend, this was the only room available. Our room was on the 5th floor, and to be fair we were offered help with our luggage, but we only had a small weekend bag. The room was very smal, wouldn't call it a double room, the bed only just fitted. However, it was clean and comfortable and it was only for one night. We had intended to do some shopping but, because the room was on tbe 5th floor with no lift, we just unpacked showered, and went out again to the comedy show, as we couldn't face the climb more than once

Great value for money. Perfect for a few lads away for a couple of nights to catch a game

staff friendly

If you want a cheap stay in the centre of Liverpool The Hillcrest Liverpool Central is ideal. The room was small but it was cosy & well furnished. The negatives was the bed wasn't very comfortable and the reception on tge tv was very poor so you couldn't watch any programs. There was a bit of nouse in the early hours.

I was attending a lLevellers concert at the philharmonic.Location is great , easy to get to from the station. Adequate facilities, staff were friendly. Heater in my room didn’t work so I was freezing all night . I did report it but I was only there 1 night so maybe it was looked at after I left .