Ok - so the location is the only thing going for this hotel. Other than that - nothing. It’s pretty rundown, halls smell, hair in the corners of the room, bed is so small, pillows aren’t comfortable & flat but the AC is great! There’s no mini-fridge, no snacks, no microwave, no washcloths, no washcloths. There are NO amenities. I had arranged beforehand for extra pillows for my brother because of a cancer/surgery issue & he can’t lay down flat or could suffocate… the young girl at the desk said “No. Maybe tomorrow.” Seriously? That’s not ok and they were leaving the next day. I asked them to put my meds in the fridge and my meds carrier in the freezer, when I asked for them they gave me luke warm meds and said they didn’t have my frozen travel case, not ok, it takes 22 hours for me to get home and hundreds of dollars in meds are trashed now. I asked for help with a reservation, she said she couldn’t reach them & just show up. Again, not ok, same young girl, we were turned away from many places for “no reservations.” Then we asked for a taxi early AM, same helpless girl, said none were available because of a “festival,” so I asked for a private driver - again no - and told me to try Uber, seriously. But when we left in the morning the taxis were out front so she just didn’t try to set it up I guess. Stay at TAYKO BILBOA instead, it was flawless our first 2 days, exceptional hospitality. And definitely ask for earplugs, it’s a noisy corner in the heart of the party!

El cuarto extraño y oscuro. No nevera

Great location!!

This was an amazing location in the old town, very nice, modern clean hotel aesthetic and staff were so friendly. The bed was so comfortable in the room too which strong air-con.

Great hotel in the charming old city. Very walkable. I would definitely go back. Only reason the amenities got 4 stars is because there was no coffee in the room, but the cafe downstairs mostly made up for it. The hairdryer had a diffuser- which is a big plus for my curly hair! Staff was wonderful and spoke English and were patient with me as I practiced my Spanish.

Lovely hotel, very modern. Rooms nice and spacious. Was a bit noisy from the street outside but given it’s in the centre of the old town impossible to avoid. Would definitely stay here again.

As a solo traveler in Bilbao for the first time, I enjoyed my 3 night stay here. The location is ideal, in my opinion, and the staff were smiley and easygoing. My room was on the top floor, 406, and there was only a skylight (or sky window) and no other windows, so it felt a bit strange but it wasn’t a dealbreaker for me since plenty of light still came through. Some drawbacks: the walls are very thin; the elevator is extremely slow; and you should definitely make sure that if you’re staying at this hotel with someone that you two are very comfortable around each other because there is ZERO bathroom privacy in the rooms 😅

Lovely hotel and room, staying for 2 nights and downgrading room the 2nd night but the staff have been incredibly accommodating. Would happily recommend this hotel to others.

Great location right in the old town, convenient to Guggenhiem etc

The location is really great and staff were friendly and helpful. Downstairs Cafe made morning coffee super convenient. There was some noise in our room from surrounding businesses but that's probably to be expected. One thing to mention, the bathroom in our room was separated only by frosted glass. If bathroom privacy is important to you, this might not be your best option. Check room details carefully!

Lovely hotel and location fantastic

Very nice property in a great location with plenty of restaurants, shopping etc. I travel consistently and supply hotels and this is one of the best values I have come across in quiet a while

Brilliant location, friendly welcome, quirky and interesting room and brilliant location in the Old Town

Ice hotel, clean room and comfortable bed and pillows! Only thing is that bathroom was missing some minor basics as towel hanger, etc. as we were given a room adapted for disabled, shower was not separate from bathroom which meant all the floor got wet. More towels or ways of drying should be provided - again, minor

Great location, short distance from public transpo. Plenty of dining and shopping options. Excellent rooms, bed was comfy.

Very clean, excellent location, efficient staff, good value for money

Hotel is conveniently located in the old town. Staff were friendly and a lot of restaurants bars etc to visit nearby. Rooms were spotless and the cleaners were friendly and helpful. Wifi was very slow, but didn't really require it, but others may...

Reviewed

Great central location, easy to find and not far from train station. Good room size and clean, decent shower. Easy check in and out.

Clean room and comfortable. Staff was very accommodating since they assisted every time needed. We checked in a few hours before the estipulated time and gave us the room as soon as ready (12 pm). Staff helped us with the follow up with the airline that lost our bags and were always very nice