Didn’t get the room I paid for.
We had booked two nights deluxe room with jacuzzi and pyramids view.
When we went there to check in around 1pm
They told us ur room is not ready yet but it will be in few hours, instead they gave us a room which was not cleaned no view no jacuzzi and no towels shampoo etc
just to leave our luggage’s, after few hours I asked them again and they said at night after u come from the tour which I booked with them as well, when we went back around 10pm
I asked for our room and they told us
Not tonight but the tomorrow because of the jacuzzi being replaced with the new one etc lie lie lie
They gave our room to someone else,
Next day in late afternoon they gave us the room with jacuzzi and the jacuzzi wasn’t new but old not recently replaced so it was all lies
I contacted Expedia and hotel refused to refund us any money,
The hotel staff was very rude smelling bad like their rooms, and were not even telling to us
We didn’t feel safe anymore there
And had to book another hotel and left from there.
Beside all of this they kept bothering me on WhatsApp days before trying to sell tours to convince u what to do
Asking me when are u coming what time
We will send u a taxi etc
Just to make a as much money as they can from you,