We booked a suite, which was spacious and very comfortable—the larger room was definitely a plus. The main drawback was the air conditioning, which was either freezing cold or off, leaving the room uncomfortably hot. We contacted the front desk several times about this, but it never improved, which became frustrating over the course of our stay.
Breakfast was included, which was convenient, though the options were fairly limited. What stood out more were the small service details that didn’t feel five-star. For example, there were not enough salt and pepper shakers for each table, which seems like such a basic thing for a hotel of this level. One morning staff even asked to take mine before I was finished (my husband mistakenly said I was done), and I had to request it back. A small issue, but it’s details like this that separate a four-star experience from a true five-star one.
The location itself is beautiful and very central, which we really appreciated. However, there is no on-site parking—you need to use a parkade a few minutes away, and the narrow streets make driving in and out a bit stressful. Another aspect we didn’t love is that the front desk is located in a separate room from the lobby. It made the experience feel disconnected and didn’t allow for the same relationship with staff that we’ve had at other five-star properties.
Lastly, the hotel advertises a pool, but it’s really more of a decorative bathing pool located in the center of the restaurant.
