Great room. Great position and friendly staff

We love this hotel. New and clean, quality bedding and very quiet.

Overall a great place to say.

The room was clean and the location was excellent, which makes me inclined to return. However, the service at reception was disappointing. The staff member who checked us in seemed annoyed by our presence, which was unwelcoming after a long nine-hour family drive. The following day, we asked about the availability of beach towels but encountered the same lack of warmth. It was surprising that, given the hotel’s proximity to the beach, towels were not provided. When we politely asked if she could suggest where we might purchase one, she quickly dismissed us without showing any willingness to assist. As feedback, it would be beneficial for the staff to be familiar with the stores nearby that sell towels. This would enhance the customer experience, especially when the hotel does not offer certain amenities.

Room was very large and great bed , we stayed on the second floor with an ocean view , couldn't fault their service , will definitely stay there when we next get to Glenelg

Nice room but very noisy . Adjacent hotel very loud until 3.00 am and no double glazing in room . Understand New Year’s Eve but paid $850 for the room and should be better soundproofed . Did not include car park at $40 extra

No hassles at all

Clean, convenient location. Loved all of the attention to detail

Room was immaculately clean and well presented with a fabulous view of the ocean. The bathroom was somewhat less than private! We had a small problem getting the tv remote to work which took some time to resolve. The reception staff on our day of checkout (Saturday) were incredibly helpful.

Air Conditioning was very effective. Lots of dining options. Traffic was a bit chaotic.

The rooms are off the charts amazing. Congrats for the location. The staff. The rooms !

This hotel was not really reday for eady for taking gu

We stayed here for a total of four nights. Unfortunately, the room was not what we had booked — we had requested twin bedding and had even emailed and called beforehand to confirm. When we arrived, the front desk acknowledged they had received the request, but the room did not reflect this. Management resolved the issue quickly, which we appreciated. However, the following night, although we were given the twin bedding as promised, the beds were extremely soft and uncomfortable. The next night we asked to have the beds converted back to a king, as the mattresses were far too soft, but were told housekeeping had already finished for the day and the request couldn’t be done. There was also no compensation or additional perks offered despite all surrounding roads being closed off, making car access inconvenient and the overall environment quite dull. The area was full of construction, noise, and lacked the relaxing seaside atmosphere we had expected. To make matters worse, the room had a noticeable sewage smell, which may have been related to the construction works outside or poor bathroom ventilation. Overall, this stay fell far short of what we were expecting from a seaside hotel experience

Not the hotels fault but there is a lot of roadwork going on around the hotel.

Best place in Glenelg for sure

Clean room great views

Very friendly staff. Room was very clean and comfortable.

The room and facilities were excellent

Unfortunately when we checked in the room was not cleaned properly (floor was still dirty, benchtops were dusty) I went and asked reception if they would be able to vacuum the room for us, which they did.

Booked for our wedding anniversary. Paid top dollar for a superior ocean front so we could sit out on balcony. Waste of money, with all the roadworks from 7am to 5pm you could not sit out there for the noise of jack hammers and other machinery on constantly. I tried but ended up with a headache, they even worked on the Saturday morning at 7. What infuriated me was that no where on the booking site or communication from the venue did it state anything about the noise. We are pensioners so this was a treat gor us. Had I know when booking I would have chosen an alternative hotel on the beach. But that is why nothing is said, all they care about is money. I also sent an email stating my disappointment on Saturday morning while still at the venue (as desk not manned) and I still don’t have a reply. The room itself was lovely and the location ideal. My husband has mobility issues so it was a perfect location. Disgusted!