Overall Ratings & Reviews Costa Sur Resort, Classico Collection By Sonesta

Nice and quiet ocean view

Relaxing, friendly and afordable!

The pool area with outdoor restaurants was nice. The outside bar looked out onto tthe Pacific Ocean. My spacious room had a balcony that overlooked the Ocean. The soothing sound of the waves was delightful when I opened the balcony door and I loved falling asleep to the sound.

Very nice - very clean

The staff was friendly and helpful, the location was great, nice pool. The only thing that we did not enjoy was the food, all the meals were too salty, the menu was limited, I got food poisoning on my second night, the managers were excellent.

As soon as we entered the property we felt safe and so Welcomed by every staff member. First timers to Mexico and the experience here was unforgettable. Your building is beautiful even reading other peoples comments about how outdated or dirty, it was, we found it was not and just loved the culture the rooms were perfect for our stay, the balcony was nice to hang out on. All the staff from bar staff, dinning staff, beach set up guys, door bell and front desk and the little store inside the hotel, all wonderful people. Be aware! You’ll be treated so kindly every morning ! Now to convince my husband to move here lol.

This property grossly misrepresents the rooms in pictures online. A cockroach ran across the bed upon entering the room, as well as a family of ants. Tried to call the front desk, phone didnt work, so went back down to the lobby for more waiting. The room looked like a Motel 8 from 1981. I would'nt even sit on the couch bc it looked like it was JD Vance's couch from his teenage years- stains upon stains - just nasty. The curtains had large mold stains and all the furniture was chipped and old and not even close to what they present online. My husband tried to take a quick shower and there was no hot water. I was ready to walk out the door upon entering. I endured one night and checked-out early even if it meant no refund. The check-in was painfully slow along with the elevators. Our waiter was decidedly over his job. I finally just gave up and served myself my own orange juice. All the outdoor furniture/ cushions were dirty , stained, and completeley bereft of any actual pillow material. I genuinely would have preferred a tent and a sleeping bag on a rocky beach. Hands down the WORST hotel I have ever stayed in. I have never been so happy to leave a place. My husband and I were celebrating our 20 year anniversary. Our gift to ourselves was leaving the hotel early.

Staff was friendly and helpful.

Loved the SPA, private beach and other amenities. Very good location considering there is a free bus stop right outside the entrance that brings you to downtown Peurto Vallarta and it runs very regularly

Terrible service

I vacation in Puerto Vallarta often and I would pass Costa Sur telling my wife that we should stay there one day. So we booked our room for two nights and we were not disappointed! Absolutely loved it! Only negative thing was the beach but it was still a great place to stay!

The property wasn’t over populated. Made it nice for the beautiful beach and pool. Staff was excellent. Super friendly and efficient.

Food is horrific. Rooms are dirty and outdated. Not close to anything, the pool was hot and the beach and ocean not accessible most of the time due to sewage being dumped

Quiet and safe

The rooms are large and comfortable. The view is great. The staff were courteous and helpful. Dining is mediocre and location is not suitable for walking anywhere.

Amazing staff. Came down for the weekend from BC great experience

We love the area away from the hotel zone. Easy to get to Mismolaya and Old Town Puerto. Boutique Style hotel with cozy atmosphere, dining and bar. Was a pleasure to stay here and will come back.

I got sick from eating food in town. The hotel staff provided help choosing medications and provisions in their convenient shop. I felt so safe and the ocean waves sang me to sleep every night. Restaurant was slow lol

Lagoon out front beach area

Staff was very professional.