Overall Ratings & Reviews The Glastonbury Hotel

Where do we begin. Well this was probably one of the worse experiences of a hotel stay we have had. We had a two night stay booked as working in nearby Hastings. We left on the second night at midnight following an attack and disturbance outside the hotel then within the hotel which left us fearing for our safety. The owners were unable to secure the hotel and the front door was forced open and then a number of people were rampaging through the corridors shouting abuse and threatening to burn the hotel down. The police arrived on the scene and once our exit was secured we left immediately. We have been refunded by the owners for the night and do feel that security needs addressing as a matter of urgency. There are obviously a lot of issues within that community. It is only a matter of time before this happens again and someone is seriously hurt It was half term and there were a lot of families staying in the area, although we saw no other guests in this very large hotel. Our room had access to a balcony where the window was not secure and the wooden door to the room was very old and not in good condition. The room was clean but the hotel advertises a bar, restaurant and guest lounge none of which were available to us. We would not recommend this hotel to anyone and will be avoiding the area at all costs. The hotel owners have a responsibility to ensure the safety of guests and accommodation that offers comfort and allows then to get sleep none of which we had.

Standard really. I was allowed to check in a few minutes early, which was great. However the only real downside was having to hand in my keys every time I left the building. Thought this was a bit unnecessary and was told when I came back in the night, if the door was locked, to knock, there was no bell?! Anyway I wasn’t back that late, so it didn’t affect me but it would have been a worry if I had have been. Staff were helpful but a little restrained and one or two didn’t return courtesies, which I put down to maybe cultural differences.

Great location. Entire building extremely rundown. Wall-to-wall carpet from anceitn times, etc, but you get what you pay for (it was the cheapest option in Eastbourne these dates...). Bathroom was, however, completely refurbished and a hot shower with good water pressure! A Terrace/balcony, being shared with some 10 other room, in desperate need of maintenance. Helpful staff.

What a horrible stay, lucky only for one night. The room is big, but the mattress is old, dirty and no support, sat on the bed you just sank to the base. Duvet cover is ok but the Duvet itself is lumpy and filthy and the pillows are the same. Once I saw them I decided not to use . Shower is like tears, it takes ages to wash off soap , by the way no shampoo and shower gel only a small soap.

Amazing views,. You cannot top the views from the hotel it’s unreal. super helpful and friendly staff incredible. Really had a great stay

Tricky start as at first told room was not available but that qas sorted. All the staff were friendly and Welcoming room was basic but Was fine.

Very last minute for somewhere to lay head. Very cheap. Twin room sea view. Plus points sea view in morning doors onto balcony. Clean white towels and sheets Clean bathroom. Bad points. Very very tired hotel. Both in communal areas and rooms. No restaurant just bar area. Wouldnt reccommend if you want more than 2 star

My stay at Glastonbury was Good. Inexpensive compared to MANY other Eastbourne hotels. An aged hotel , but in a very easy access situation , and superb view to wake to each morning. Traffics a bit noisy , but CANT be avoided , the main stretch road into town. Will be BETTER when or if they develop the restaurant. EXCELLENT DAY MANAGER , name Josep. Portoguese man. Very good Natured. Compliments this person. Mr F. Greer , age 91.

This property has the feel of a hostel rather than than a hotel. Old room, broken furniture and bed. not a pleasant experience. Sheets and towels were clean, but very thin and of low quality.

Room did not smell fresh & clean. Road noise due to lack of double glazing. Mattress lumpy.

Absolutely awful. I know you get what you pay for but should still be liveable. Whole place smells of cigarettes/damp/BO. Glad it was late spring so had window open all the time. Needs a serious re-furb. Walls and decor marked, cracked and dated. Furniture is all falling apart. Bed so uncomfortable hardly slept. Avoid line the plague. No idea where the higher ratings came from. Unbelievable!

On arrival was asked for £500 for our room we had already booked at £314 we where told it was an up grade which we didn't ask for. On showing our booking it was accepted our colleagues who arrived 5 mins later had a similar experience the rooms where clean and comfortable sea view however there was a piece of soap in shower door track when we arrived and was there when we left even though our room had been cleaned as they had left the bottle of cleaner on the sink

Hotel itself is dated with corridors dark and in need to decoration. Rooms themselves were comfortable although desk service left a lot to be decided. Tried to charge more than website booking and also tried to put my colleague and myself in a family room when we had booked 2 single rooms. Response was “we have upgraded you”

The customer service is excellent!!!!

nice room and clean to

Dirty, noisy and falling apart.

First room offered was unmade with beer bottles left hanging around. Bathroom had been refurbished. No shower gel. Beds are hard.

My stay was ok goid value hotel for the money paid i bit noisy at times late at night in the hotel but other then not ti bad

Perfect and reasonable priced hotel nice spacious rooms

I unfortunately suffered blistered toes. The Manager Jose , a most attentive man from.. Venezuela was extremely attentive. He drove me to s drop in Centre and waited , then came back and collected me as well Who could ask more? He is to be commended. Articulate and kind. He even found time after his days I er , to put s bet on for me. An amazing Venezuelan Man. Man of the Month.