The accommodation is quite far from the city center, and a large river flows behind the villa. The staff mentioned that the surrounding area, including Villa Homewood, is prone to flooding, so we were advised to stay at Villa Mountain View instead. That villa only had one bathroom. When we checked in at 6 PM, the bathroom floor was covered in used toilet paper and hair. The floor was dusty and dirty, and there were brown stains on the toilet seat. The swimming pool was dirty, the water was cloudy, and the pump was broken, reportedly due to flooding. The room floor was also dirty. There was a sugar bowl and coffee sachets in the room, but the sugar bowl was infested with ants, and there were ants on the food as well. The sheets on the bunk bed were stained with dark brown dirt and covered in dust. There were empty plastic bottles on the sofa. There were no towels or rugs in the room. Eventually, we had to ask the staff to clean and provide towels and rugs. After repeated requests, the staff finally started cleaning from 6 PM to 10 AM, but by then we were ready to relax. We heard staff knocking on the door several times, but no one answered. At 9 AM, while we were swimming, no one had cleaned the pool. We were told that because the pool is right in front of the villa, there's a water filter, but the water had drained completely. We didn't dare call the staff as there was no phone, so if anything happened, we had to walk to the pool ourselves. We hope this will improve in the future. Considering the price, service, and cleanliness, this experience was very disappointing.
