Dear Mr./Ms. Thien H.N.,
Thank you very much for staying at the Majestic Hotel and for your valuable feedback. We apologize for the issues with the room amenities, particularly the television, power outlets, and refrigerator.
We are aware that the television was not working and some power outlets were malfunctioning. We will conduct a thorough check of all systems to ensure all amenities are functioning properly. We appreciate your feedback regarding the size and layout of the room, and we will strive to improve these aspects in the future.
Regarding your feedback on the front desk service, we will ensure that all staff provide more courteous and attentive service.
We hope your next stay at the Majestic Hotel will be even more pleasant. Thank you again for your valuable feedback.
Majestic Hotel