Overall Ratings & Reviews HACIENDA MONARCAS RESORT

It was nice and clean. The pool was a lot of fun. The kids loved it.

Very comfortable and safe place to stay will be back we loved it.

We really enjoyed our stay and hope to return in the future!

best staff ever

Great Hacienda start off the property has strict 24 hours security and the entrance for the guess to feel safe!!!! The rooms are very spacious ac supper cold king size beds are really comfortable.. swim up bar a plus big spacious pool kids and I loved the water slide…

No service at reception for hair dryer, a towel or anything else no one is ever there and they don’t answer when you call. It’s outside of the entrance of peñasco which was a huge bummer.

We stay there for 4 nights, it was very good, our kids love it. There was no food at hotel even fridge in the room, we had to buy ice every morning and evening and keep water bottles in our cooler. It took time for us use the store all the time. Also it was very small table in the room and not night stands beside the beds. Rest of all was wonderfull.

Better service no food and no one on bar. I will advice for hotel put reception hours and if they don’t have enough rooms rent they don’t offered food or bar

This is a friendly family atmosphere, beautiful small hotel. The definition be coming back.

No breakfast as stated and not clean

Easy, very clean and great staff.

The pool was great.

Clean and pool area amazing

Beautiful property, felt very secure especially parking and security at the property gate. Bed was very comfortable and hacienda design was so aesthetically pleasing. Clean pool and friendly staff. Room was spacious but no fridge recommend taking cooler.. and no safe.

Exelente servicio exelente limpieza en sus cuartos y su alberca limpia el staff muy atento ..best of the best

A wonderful place to stay

Enjoyed our stay at the Hacienda. The property has a big lot to host events. We were there to celebrate a Quinceañera

Is really good and family friendly

I totally get that you’re frustrated, but it might be more effective to express your feelings without being rude. You could say something like,“I’m really disappointed that my reservation wasn’t honored after booking three weeks in advance. This is unacceptable!” That way, you still get your point across without burning bridges. What do you think?

Hidden gem. Not fancy, but great, relaxing, and peaceful. Beautiful pool area and super-friendly staff