Complete lack of communication and no response to multiple messages; no space in the room for luggage.

Overall I thought the place was nice and clean. The beds weren’t the greatest but adequate. In the booking it didn’t say anything about breakfast, but at check-in the flyer said complimentary breakfast from 8-10 but there was none.

The reception place may be has direct phone when the clients have problem it may be contact the staff. Asked some staff to check bathroom the water holder and hair dry it is work ect.

I could not actually check in to the hotel as there is no staff there and never received my room number or lockbox code for two rooms. I arrived at 8:15PM and tried calling for 30 minutes with no answer. I had my 3 year old children and had to go find another hotel. I do not reccomend. :(

Nice and quiet place to stay. There were no staffs around but the place is very well maintained.

Amazing place chalk full of amenities!! We had the place to ourselves and it has every comfort you can think of for a guesthouse! Highly recommend!!

Rooms were clean.

Nice lodging for the night. Nice community room for cooking, use of fridge, etc.

This was our first “Guesthouse” experience. There was no staff onsite. They did communicate and respond via email promptly. Checkin was easy. Room was comfortable. Kitchen was well equip and spacious. There was no oven only stove top burners, microwaves or toaster (not a toast we over). Free coffee/expresso/lattes!! Ample frig space. Shared room was very comfortable.

Large shared area with plenty of kitchenettes, kitchenwares, utensils, tables and an automatic coffee machine. It was all clean and tidy.

Godo cooking facilities, clean, quiet. The only criticism is that we struggled to get in contact with the host over the phone to obtain our room number and key. Eventually a member of staff arrived and sorted it out.

Enjoyed

Check in was terrible. They didn’t send email with code. Had to call Expedia to figure things out which took an hour to figure out. This happened to 3 other groups when we were there. Staff was rude when they showed up later. Terribly ran place!!

There was no hot water on the whole property for several hours. We checked in at 9:30PM and the hot water didn’t come back until the next morning when it trickled from the sink.

I did not stay at Frosthouse. I cancelled my reservation after I found out that it was not near the airport and did not provide transport to the airport. REFUND MY PAYMENT!

Good location and excellent kitchen facilities

1. Self check in (can work, but must communicate) 2. no communication prior to stay (didn't answer phone when called number). there was a person on site that was able to get us into our room. 3. atrium was sweltering 4. No food in the area (and no info on where we could get some) 5. It's basically a private room hostel

We were not able to stay at this property and had to pay for a different hotel. This property never sent an email with instructions to access the room. Additionally, no one answered the telephone for the service number posted at the desk. We are asking for a full refund.

The best guest house during our trip in Iceland.

Private bathroom. There are total around 18 rooms, and the shared kitchen is large prividing 5 stoves and 5 microwave oven. Free coffee machine. I like very much as price is reasonable with good quality, wondering why people gave low mark to this guesthouse