Carl
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
High marks for being super clean and well equipped with all. Check in was 45 minutes on the phone with multiple emails sent to me that did not open. Jane who did help me was excellent, but, unravelling what seemed to be computer glitches at host’s end was cumbersome and long.
Elevators will not work without key fob, so getting up to the open room was hampered. Instruction for leaving was to leave key fob on table, but elevators then also do not work without a fob to go down to garage; had to wait for someone with a fob to come along. The premises itself on 23rd floor was excellent. If host could fix/refine the check in process, plus come up with way to better manage movement on elevators upon arrival and departure without key fob, this would make this excellent.
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