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My Points

I stayed here because I ran out of hotels. All the hotels in Balikpapan were unreasonably full due to the Dekranasda event and the minister's wife's entourage.
Look at the rating on Google Maps, it's 5, but I don't know who's satisfied with their stay here.
You can see the condition of the room in my photo. When I arrived, it was still dirty and uncomfortable.
The plus point is the friendly receptionist who immediately helped clean the room.
Sorry, I don't recommend staying here.

Menginap disini karena kehabisan hotel, semua hotel di balikpapan penuh ga masuk akal karena acara dekranasda dan rombongan istri menteri
Lihat di google maps ratingnya 5, entah siapa yang puas menginap disini
Bisa dilihat di foto saya kondisi kamarnya seperti apa, waktu datang jg masih kotor kamarnya, tidak nyaman
Poin plusnya resepsionisnya ibu2 ramah dan langsung bantu bersihkan kamar
Maaf saya tidak merekomendasikan menginap disini

Kepada Tamu yang Terhomat, Terima Kasih telah meluangkan waktu untuk membagikan pengalaman and bersama kami. Saya mewakili Guest House 268 memohon maaf sebesar besarnya atas proses check in yang anda alami di mana pada saat anda datang ternyata kamar masih kotor dan belum ready, saya akui bahwa hal yang anda alami bukan standar pelayanan yang kami harapkan dan saya sangat menyesal atas ketidaknyamanan yang ditimbulkan. Masukan anda sangat berarti bagi kami dan akan segera saya sampaikan kepada tim saya untuk menjadi bahan evaluasi dan perbaikan ke depannya. Saya juga sangat senang mendengar bahwa anda puas dengan salah satu staff kami yang langsung membantu anda membersihkan kamar tersebut. Kami berharap dapat menyambut anda kembali di kesempatan berikutnya dengan pengalaman yang lebih nyaman dan menyenangkan. Hormat Kami, Noel Tote. Property Manager.

Dear Guest, Thank you for taking the time to share your experience with us. On behalf of Guest House 268, I would like to apologize for the check-in process you experienced, where upon your arrival, your room was still dirty and not ready. I acknowledge that what you experienced was not the standard of service we expect, and I deeply regret the inconvenience caused. Your feedback is very important to us and I will immediately share it with my team for future evaluation and improvement. I am also very happy to hear that you were satisfied with one of our staff who immediately helped you clean the room. We hope to welcome you back again in the future for a more comfortable and enjoyable experience. Sincerely, Noel Tote. Property Manager.

I arrived at 23:00 and had already written a statement that the room was not ready, there were no towels, trash cans or tissues.

saya tiba jam 23:00 dan sudah menulis kan keterangan, kamar belum siap, tidak ada handuk, tempat sampah dan tissu 

Kepada Tamu yang Terhomat, Terima Kasih telah meluangkan waktu untuk membagikan pengalaman and bersama kami. Saya mewakili Guest House 268 memohon maaf sebesar besarnya atas proses check in yang anda alami di mana pada saat anda datang ternyata kamar masih kotor dan belum ready, saya akui bahwa hal yang anda alami bukan standar pelayanan yang kami harapkan dan saya sangat menyesal atas ketidaknyamanan yang ditimbulkan. Masukan anda sangat berarti bagi kami dan akan segera saya sampaikan kepada tim saya untuk menjadi bahan evaluasi dan perbaikan ke depannya. Kami berharap dapat menyambut anda kembali di kesempatan berikutnya dengan pengalaman yang lebih nyaman dan menyenangkan. Hormat Kami, Noel Tote. Property Manager

Dear Guest, Thank you for taking the time to share your experience with us. On behalf of Guest House 268, I would like to apologize for the check-in process you experienced, where upon your arrival, your room was still dirty and not ready. I acknowledge that what you experienced was not the standard of service we expect, and I deeply regret any inconvenience this has caused. Your feedback is very important to us and I will immediately share it with my team for future evaluation and improvement. We look forward to welcoming you back in the future with a more comfortable and enjoyable experience. Sincerely, Noel Tote, Property Manager

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