The room was small, but very clean and nice. Location was perfect. Check-in was easy and friendly.

Great location, clean and great customer service from the ladies at the desk !

Studios are very small not worth the price and the room we rent smell bad, maybe it was un occupied for a while or something else, front desk personal very nice and helpful, nice and safe area

Very good place

Parking was secure and convenient. No AC, all hotel workers were good and responded to request immediately to ensure comfort.

Amazing new studio. Great location. Staff very helpful.

Everything was good However, the cleaning girl we had during our stay, went above and beyond to make our stay nice and pleasant.

Me encanto! Excelente ubicacion, limpio y muy conveniente! Recomendado

The property is nice, though there was a smell coming from the shower drain. My guess is that the toilet and shower pipes are connected and they might be the same pipe somewhere down the like. Therefore, the smell. The coffee maker was broken. Coffee is a must how me every morning. It was a headache trying to get it fixed, so they finally replaced it. The staff though very polite, has very transactional communication, not very personal. Would I recommend it, because it was an exceptional place or experience? Not really. It's a convenient location, that's it.

Everything was perfect

The room smell was horrible… room smelled old, bathroom smelled rotten…. No ventilation. The concept of the room looks great. Staff was great.

Si vuelvo a Guatemala me quedaría en el mismo lugar

Everything is perfect staff they’re very nice specially with the check in they’re very helpful I’ll recommend it

It was to much trouble to get in.

At nights it was too loud. Too many restaurants and loud music until 1am.

Yes everything was wonderful!!!!

Having dust on top shelf in the closet made me sneeze a lot. Communication can be improved. Pillows are not comfortable

Had no wifi signal, premises are incredibly clean, staff very pleasant, how ever the lady in the morning to signed me off took a while to get there and my Uber was about to arrive.

Staff was great with communication and answered any questions I had. Directions to the loft was a bit confusing due to the construction which is understandable. Unfortunately, there is no AC in the room which gets hot. Overall cleaned lofts/lobby. Great location, felt safe and multiple options for dining. If you don’t mind the hotness, then I would recommend this place to others!

The new apartment was an ideal for us, residents of Guatemala living in Panajachel. We had an early appointment at the nearby US Embassy. The directions need to be improved. We were directed to the wrong Cayala Lofts (there are several) and the underground parking was a confusing maze without a map or arrows. Very handy to park and walk to nearby excellent restaurants. We ate at Saul Mendez Bistro and Montanos.