Overall Ratings & Reviews Matum Hotel & Casino

Not as advertised. The place is literally falling apart. The casino is closed. There is no restaurant in the hotel. Beds were rock hard. Thumping music from somewhere in the hotel all night. Only nice thing was The front desk staff were nice and arranged a cab to the airport as there is no shuttle. Thankfully only stayed one night. Will not return.

Needs updating Pool área in really bad condition Staff was great Rooms were okay

The hotel looks very abandon and old, need to be renovated as soon as possible.

Poor service

Don't like how the pool close at 6pm

Staff are Very nice people. Thanks!

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Met our expectations for a place to stay close to the monument.

Customer service and the Dominican breakfast was delicious.

Nice

Really nice.

Fue bueno en general, solo diría que la cama rechina y hay poca iluminación para quien va por trabajo y necesita trabajar en la habitación.

It was a really nice hotel

Not much to do around the area and there are rumors of it being in a not so good area of Santiago. I would challenge that claim since I walled all over the place even at dark without feeling any kind of threat. There is a very excellent Chinese restaurant next door which I highly recommend. As a Dominican raised abroad I chose this hotel for its historical value. As a tourist you'll be charmed by the decor and the charming staff. My breakfast was cold two days in a row and the stay was over priced.

Very good

Very hard beds, all surroundings very old and broken down, average breakfast and charged for things we didn’t even touched. And also charged us for coffee bags that were in the room with no notice that they weren’t complementary

Love

Good service

Very good service

The hotel need an upgrade, very neglected.