The first thing we found upon checking in was a massive cockroach on the main bedroom ceiling, then we realized there was a roach nest and couldn’t clearly sleep the first night, we were in the room with a 4-year old. The wifi wasn’t working, the bills we had booked smelled like mould so bad we had to open all the kitchen cabinets and villas doors to let some fresh air in. Paid for an extra guest and all we got was a stained crib mattress brought to the door of the villa for us to figure ourselves out, no linens, pillows or questions about who the mattress was for. Had to call them back to request a normal size mattress and see one linens, this took forever. Requested to speak with the manager about it and it was t possible until almost 24 hours later. The staff at the restaurants she swimming pools, zero attentive, rolled their eyes, had to ask for anything several times, food came cold, breakfast orders where taken 4 people at a time (we were 12). Several other issues, it’s a shame because the hotel is donvlose to tayrona park and we couldn’t go as after our first night, we had to leave and find another hotel last minute where we knew we were not going to have any of the issues mentioned above
