Hotel HW Express

Explore Hotel HW Express
9.0
Exceptional
From 148 reviews
Cleanliness

9.4

Room Comfort

9.6

Service and Facilites

8.8

Traveler Reviews Hotel HW Express

Number of reviews per page
20
40
Top reviews
Bernicy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very helpful staff, convenient location in the historical center of Santiago. Breakfast lack variety; it is basic but sufficient. Could be more helpful if the hotel has adaptors to lend.
Douglas
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hears fighting/glass breaking and yelling outside of hotel at night. Room was fine but loud from road outside the window. Many other hotels in the area to stay.
MARIANO
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Todo muy bien
Efrain
icon-
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Heater, tv, were not working properly
Jennifer
icon-
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good location but small reception with no lobby for guest waiting to check in. Reception are not so friendly, unwelcoming and simply dont care about their guest.
Eric
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

They had a free breakfast...the area it's in was not too safe in the evening. The front desk staff was all right but not particularly friendly. The view was nothing special but at least the place itself felt safe because they kept the front lobby locked to outsiders. They had a vending machine in the lobby, so although water was not free, at least it was available to purchase. They don't store your luggage, so we had to pay an extra $30 to extend our checkout time just so we had a place to keep our luggage till our flight. The room had a microwave and mini fridge which was helpful to have. And their safe was large enough to keep our laptop in. And there is also a minimart (Oxxo) a 1 min walk away which was helpful as well.
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MARY CARMEN
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Limpio, ordenado.
sedat
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean,staf wasn’t helpfull,breakfast was poor,air vconditioning and heating was good.
Sarah-Maude
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The breakfast was good. The only complication I had was with the luggage hold, there wasn’t any space at the time, but the hotel in front had some, so it wasn’t so bad.
sedat
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very good
Luis A.
icon-Family
Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes, it worked properly.
Ivana
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Kind and helpful staff
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very handy for all the historic attractions and dteff very friendly and supportive
Chester
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything was great.
Daniel
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was clean, staff was friendly, wifi great, central location
Ana
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Most of the staff were nice, not all. Then everything was fine.
John
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Convenient. Very comfortable bed and bedding.Pleasant staff. Decent breakfast.
George
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Clean rooms, nice staff, decent breakfast
Guenter
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was great. Very quiet. Staff is wonderful, always trying to help. I’ll stay there again.
Nicolas
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Great hotel, excellent rooms and locations if one wants to be in town center. Breakfast is ok. One big negative, they refuse to store luggages.
Number of reviews per page
20
40