The staff were very helpful to us in many ways. We needed some help figuring out the safe. We asked for some different pillows not so high. We also asked for a heater. They responded very quickly. They also prepared a box breakfast for our early morning departure. It has a unique decor which we found delightful. Great location close to the main square.

Excellent

Great hotel, amazing staff, perfect location. The hot water works great. We will return to this hotel.

Great service. Got a better than expected upgrade due to an error.

The common areas were freezing cold. They used outdoor propane heaters in the dining room which is very dangerous and ineffective. The beef which I ordered medium was almost raw. The cook could be heard screaming in the kitchen which made me not want to bother sending it back. They undercharged us and then called our next hotel to ask them to tell us we owed them money instead of reaching out to us. It was their error and of course we paid the balance due but they implied that we skipped out which was awkward.

For the cost hotel was very good - clean and great location.

Very convenient, great location, nice staff and clean

We prepaid and then they demanded that we pay them again at the end of our stay. It was too early in the morning to fight and we were running late for our flight from Julliaca. The desk person was worthless. We will have to notify Travelocity about the problem and get a refund. Good location, but there are better.

Excellent hotel & service!

The rooms was great and the staff was amazing. Good breakfast. The walls of the rooms were a bit humid though and a bit more thorough cleaning was needed

Beautiful, interesting decor. There’s an elevator which is essential at that altitude. The room was comfortable. My issues were with the lack of attention to detail. There was one hand towel and bath towel and we were short on shampoo. After arriving really late and leaving for our tour at 5:50 am, there was no time to address this. The boxed breakfast left much to be desired. The positive was that the front desk personnel were very personable.

Great stay in Puno at this hotel. The breakfasts were great and we also had one meal there. Location was perfect, right on the main square and as we had a car the parking was a bonus

Very nice hotel. Clean, room, comfortable beds. We did have a street side room and would recommend that the higher up you go the less street noise you might hear during the night. Great Breakfast Buffet with some of the best taquitos and guacamole we had the entire time we were in Peru.

Spent a few days in Puno to visit lake titticaca, town was pretty basic and hotel not very modern but clean and staff really helpful

Nicer than expected. Cleanliness good. Breakfast nice too.

Service could’ve been a bit better, but overall a very good hotel!

Great location. Can't require too much for facilities for a four-star hotel at this city.

Good location of town. walking distance to main pedestrian area. Comfortable bed. No radiator heating. Two electric heaters are provided. Nice spacious room. Could have been cleaner in general.

We stayed only one night, in the spacious Presidential Suite to celebrate my spouse's birthday. It was already chilly when we arrived, and when the heaters in our space did not work, one of the staff came and built a lovely fire to keep us warm. The breakfast buffet was especially good. The hotel seems a bit dated, but welcoming. We didn't have time to explore around the hotel, but it is located very near the main plaza and many restaurants.

Only stayed one night for transit from Cusco to Copacabana with a tour to UROS