The property is magnificent. Has its own beautiful beach. But clearly they are short on staff and on supplies - during breakfast I had to get off my chair to find someone to get me some coffee- since it was not self served. Our first night we ask for another blanket and they had none but send me a flat sheet Our beach towels were very damp because they did not have dry ones available. The worst part is that the running water in the room was medium brown in color. I could not use the water to make some tea or brush my teeth. I went to the front desk and ask for water- they gave me 2 little bottles and said I would have to pay if I want more. Maintenance came by and said it was not an easy fix. Same time a couple in a room about four rooms down from mines heard the conversation and stated that they were about to go to front desk to report the same issue. This hotel has always been the one that I stayed at on every visit to Tobago. Service has always been excellent. Clearly something has changed and I am hoping whatever shortcomings they’re experiencing is going to be short lived. I’m not writing off this hotel- I will be going back again.

Disappointed overall. Did not get access to our room until after 4, although check in was at 3. No decaf coffee or tea available. I requested towels twice on saturday, once in early morning, once around 3pm and both times they were being laundered. A resort should have enough towels for its guests. No cream for your coffee at breakfast. On a positive note the view was beautiful, the hotel was beautiful but tired. Needs a refresher. Overall not worth what we paid.

The food was below standards for a tourist resort.The staff were not courteous. Only four people on staff were friendly and or inviting. Room supplies were limited. We had to keep calling for supplies for the bathroom. Hotel is in badly need of TLC. Structure of hotel needs an upgrade. All and all. It’s a nice hotel. It needs work and customer service training.

Although the facility is a bit dated, they maintained it very well. Clean rooms, friendly staff and very attentive. The gardens are beautifully manicured; the view of the ocean is priceless - location is perfect for easy access to the island activities. Daily breakfast was quite a variety. The most outstanding part of service was the prompt attention of staff to secure our room with additional inner latches so that our autistic son could not open the doors easily on his own. I hope to return soon.

The room was clean but extremely dated. The tub was too low and the attempt to refinish it left it very rough. The water wasn't hot, the shower curtain was extremely thin, the wallpaper in the bathroom was peeling, and the shower rod was rusted. The wall under the air conditioner was rusted, the furniture was yellowing and appears to have been repainted. The refrigerator had an odor. The curtain to the patio had an odor, the privacy curtain to the patio had rust stains on it. The staff was inconsistent in replacing the bathmat. The couple of times I tried the breakfast, they were slow to replenish. The bacon was swimming in grease. I usually had one glass of juice and cheese. The staff had to be reminded of a request.

Was ok.

You really need to upgrade the facilities. That means the rooms, and dining areas.

I enjoyed the friendly and courteous disposition by the staff. The rooms were clean , the facilities luxurious and the bay was sublime.

All of the above. The New Year’s party was great. It was especially nice to have service while sitting on the beach during the day. The staff were all friendly polite and informed. Great stay.

Overall satisfactory experience

The best is the staff...very nice people. The price in my opinion is too much for the amenities and conditions

Very lovely

Room good but could do with some Modifications

Clean, friendly staff and the food was amazing. Will be visiting again. Breathe taking resort. Has a colonial/vintage look. Makes you feel like your in a different era.

Clean room, excellent food, friendly staff

We’ve been here multiple times and always enjoy the experience. Quiet, clean and perfect for getting away from life’s stress

It was my birthday the staff went above and beyond to give a complimentary upgrade to a beautiful ocean views suite

Room was not ready

This is a beautiful property. I will return. They can upgrade the bathrooms a bit and do some freahing in common areas. Other than that I will be sure to return. The staff is amazing!!

Just about everything was terrible. It’s started with the welcome at the airport: driver was extremely rude and very unwelcoming not even a sign from the resort. The service at the Resort: 1) No house service after 7. 2) Extremely basic for a Luxury King Size Room 3) Towels from the sixties(beach towels with holes) not even wash rags available. 4) The compound was very dark and dismal at nights. 4) Had to pay for Airport Transport. Will not recommend this resort to anyone.